Frederic Davet Email & Phone Number

• Management of Corporate Communications department & coordination of Switcher Group communication activities : setting targets, performance appraisals, corrective action definition, development• Definition of Communication strategy • Ensuring internal and external information flow• Briefing communication agency• Validation of press releases and articles • Sales & Marketing documentation approval• Representation, Switcher visits and events organization • Development and maintenance of communication tools: B2B, B2C, Intranet

• Management of Customer Service department for the Switcher Group in Le Mont-sur-Lausanne (CH) and Weil-am-Rhein (D) : setting targets, performance appraisals, corrective action definition, people development and coaching• Definition of customer service strategy• Development of organizational structure and building of the International Customer Service department, in Le Mont-sur-Lausanne• Coordination of sales activities between internal departments and external Sales Force• Ensuring information flow between HQ and Switcher Retail & Corporate partners and customers, handling Direct Mail• Follow-up of quality at POS through “Mystery Shopping” and internally, through "Customer Satisfaction Survey"• Project Management :o Define concept of “Mystery Shopping & Customer Satisfaction Survey” o Integrate Siemens HPPC Contact Center o Develop KAM service unito Implement SAP as Key Usero Launch e-learning training concepto Analyse processes and define company management cycle o Implement new customer segmentation and pricing strategy

• Management – leading a team of 4 communication specialists and 1 trainee : setting targets, performance appraisals, corrective action definition, people development and coaching• Definition of an Internal Communication strategy• Development and maintenance of internal communication and information tools• Definition of a Knowledge Management concept and implementation of the appropriate tool • Ensure daily and long-term information flow to all points of customer contact including direct sales channels (3 Call Centers and 45 Orange Centers in Switzerland)• Editing and publishing articles and interviews for Orange magazines• Validation of all customer documentation (brochures, mailing, SMS, …)• Representation, Orange visits and events organization

Business Economics

Business Management

Social-Economics