Delree Training and Consultancy provide training, consultancy, clinical leadership, project management around autism and learning disability.My remit is to ensure the IT and communication technologies are in place to support the business in achieving its ambitions. This involves daily administration and maintenance; downtime planning; testing and implementation of new technologies and topologies.

Supporting children with autism and complex behavioural needs in a SEN provision.De-escalating, preventing and supporting children with challenging behaviour during a crisis.Supporting teaching staff in delivering the national curriculum.Knowledge and application of safeguarding and other legislation and good practice guidance pertaining to children, SEN and education settings.Attending legally mandatory training about Keeping Children Safe in Education.Assessing Health and Safety, completing Risk Management documentation for offsite visits.Providing Play Therapy and targeted interventions to children identified as being in need of additional support.Report writing and record keeping in line with good practice and local and national requirements, as well as complying with PTUK requirements.

After obtaining my Certificate in therapeutic skills, in partnership with VIAT, I offered specialist support to some of their children with higher needs.Some of my duties:Providing 1:1 support to children with high needs in multiple primary schools.Supporting children with complex behaviours and special educational needs to access mainstream primary education, develop self-regulating habits and help them understand their behaviour and define their needs.Running of the Special Resource Provisioning; alternative streaming for children with additional needs, with a view to achieving their academic potential.

A complete different type of Work!I decided that I had given IT and software a fair part of my time and really wanted to try something else.Experience: Providing support to adults with severe learning disabilities. Compliance with Safeguarding, legislation and policies.Supporting communication for people with complex behaviours and needs.Providing safe transport to severely disabled service users.

Providing Kent County Council with cross-directorate systems analysis, with a view to connect systems and streamline data flows.Devise, document and execute system tests and data integrity checks. Automate testing routines and present work and streamlining to Heads of Service and Service Managers.

Responsible for the development and day-to-day availability of the WAMS Asset Management Software used by Kent Highways Services.Includes a mix of . Requirements Gathering. Solution design & implementation. Vendor Liaison. Contract Analysis and translation into dataflow and business processes. Business Process development. Security implementation. Report writing and Management tools. BAU / tech support

Responsible for collating and progressing Software Issue List, calculating impact on customer base and working with in-house software scrums to achieve low effort high impact solutions. 2nd line support for the Tech support team. Strict SLA adherence.Responsible for developing training material and training tech support staff.

Escalation point for the Tech support Manager, where 1st point of contact did not offer total customer satisfaction. Direct contact with dissatisfied customers. Company wide contacts and meeting with a view to engineer and implement a solution and achieve total customer satisfaction.

Management of a Customer support desk, involving 3 teams, spread across 3 different continents.Selection and prioritisation of critical software issues, direct liaison with software development team.Responsible for technical knowledge base

Providing an international customer base with technical and application support for an Asset Management platform.On-site visit for technical troubleshooting and Project Progress Meetings

Full scale NOC operations, involving both proactive inspections and reactive detection, root-cause analysis and resolution handling on hybrid networks (wired, SDH, PDH, 4G). (including International Interconnect).Responsible for liaising with Call Centre Duty managers and updating Operational management, executing both internal and external escalations.

24/7 monitoring of a mobile network, consisting of a mix of 3 major vendors and their proprietary platforms. Participated in a project that aimed at redirecting Network management messages into a centralised platform, thereby reducing complexity and increasing accessibility.