Frederic Dupin Email & Phone Number

Ensuring the support of applications TMA and TRA for large customers in Europs and Middle east. Heading a team of 9 persons

Responsible for diagnosing & resolving hardware, software & end users problems.Acting as the first point of contact for all IT & technical queries.Developing the infrastructure and systems to meet the companies needs.Working within a TCP/IP network environment, including DHCP, DNS and ethernetInvolved in the rollout of software updates and patches.Investigate specialist and complex IT support issues.Communicating with third party technical specialists.Configuring and managing backup & restore procedures.Maintaining a wide range of computer hardware and software programmes.Identifying & reporting on the budgetary implications of IT projects and upgrades.Provide secondary support for LAN administration.Responsible for allocating work to junior staff and induction training for new staff.Deploying new hardware, server backups & evaluating new software & security risks

I have worked as a freelance consultant, primarily focusing on Cisco Systems networks. I work for a wide variety of resellers or end users who might need a specific network design, configuration or installation. I was providing a service for one day or even several months, depending on requirements.

Master'S Degree, Systemes D'Infornations

Licentiate Degree, Information Technology