Frederic Gobillot Email & Phone Number

Rueil-Malmaison, Île-De-France, France

- Coaching, skills development, technical training planning, monitoring of skills.- Accompaniment on customer sites and support for complex cases (fault arbitration, relocation, complex installations).- Regular monitoring of the activity according to the technical and quality procedures in force: compliance with the preventive maintenance schedule, timely completion of technical upgrades, documentation of curative and preventive interventions in the CRM.- Manage spare parts inventory management.- Support and monitoring to achieve the department's financial objectives.

France

Developpment and Implement Technical Service Function for Cantel Medical Product Families• Perform equipment installations, preventive maintenance, and repair of equipment and products in the field• Interface with customers via customers visit/telephone/email to provide quality product support• Provide in-service session for the customers and conduct equipment and product clinical trials demonstrating applications with regards to systems, accessories and techniques• Provide applications/users/technical training• Handles customer complaint problems pertaining to service and repair work• File product complaints according to procedure• Manage spare parts inventory management for various business units• Identify training needs and make recommendations• Maintain preventive maintenance and troubleshooting and document accordingly• Document and update internal procedures• Manage and maintain equipment/spares database file through accurate documentations of movement, tracking and repair statuses• Supervise the Field Service team which comprises of Field Service Engineers and support staff.• Ensure customer’s requirements for on and off-site technical assistance are handled promptly and efficiently in order to provide a first class service.• Motivate the field service team keep them in good spirit by promoting a cohesive environment• Ensure a superior level of customer satisfaction with regard to after sales support• Perform other duties as assigned

Issy Les Moulineaux

- Management of the technical team (8 field service engineers).- Activity organisation and optimisation of the spare part inventory management.- Set-up of a new external hotline and training of collaborators (4 persons located in London).- Management of service contracts and support to the sales team for negotiations.- Proposal of solutions to maintain the installed base, development of brochures describing the services offered to customers

Issy Les Moulineaux

- Training and support to the technical team, support for the resolutions of complex technical failures.- Customer technical training (technician/biomedical engineer, 45 persons / year).- Analysis of data from field technical failures and set-up of call rate indicators, complaint tracking with the manufacturer.- Implementation of a full service management tool in Benelux.Granting of a Leadership Award in 2014.

Issy Les Moulineaux

- Management of a technical team (3 to 7 field service engineers).- Implementation of a full service management tool, and centralisation of spare parts.- Set-up and management of a subcontractor dedicated to solve a regulatory commitment - Granting of a Special Recognition Award in 2007.- Development of service contracts with marketing ensured by the sales team.

Région De Paris, France

Guarantee customer satisfaction through expertise and optimize maintenance procedures through expertise.- Installation, preventive and curative maintenance.- Be the technical reference : user training, writing and implementation of maintenance and installation procedures (QI / QO).

Région De Paris, France

- Installations, preventive maintenances and repairs.- Creation, revision and optimization of maintenance and installation procedures (IQ, OQ, PQ)

Dut, Génie Electronique Et Informatique Industrielle

Baccalauréat, Sciences Et Technologie Industrielle