Frederic Hediard Email & Phone Number

State Of São Paulo, Brazil

Sao Paulo, Brazil

Design and implement Platform-as-a-Service solutions for omni-commerce and digital platforms at Ecritel (managed hosting & cloud computing provider):⦁ Fully managed PaaS solutions with a self-service portal for customers (continuous delivery management, versioning...)⦁ Multi-cloud support: available on Ecritel cloud or AWS/Azure public clouds⦁ Multi-platform support: SAP CX Commerce (Hybris), Magento...⦁ Customizations available for B2C, B2B or assisted sales projects⦁ Strong technology knowhow, using DevOps tools such as Ansible / Jenkins / Terraform and for traditional server-based monolithic architectures or serverless solutions (AWS ECS, Kubernetes, Lambda, API GW...)Participate to pre-sales activities for high-end prospects.Manage team of experts and support to operate the PaaS platform. Key customers: Arezzo, Marisa, Suzano, Hering, Iguatemi, Lepostiche, Randon, Pifpaf...

São Paulo Area, Brazil

Managed added-value services for Ecritel customers, in addition to traditional cloud infrastructure services:⦁ Designed highly available and scalable architectures for omni-commerce platforms and marketing sites⦁ Optimized performance through web servers tuning, image optimization and CDN ⦁ Monitored performance using Application Performance Management (APM) solutions (new relic, appdynamics) and centralized log collectors⦁ Provided expert troubleshooting servicesParticipated to pre-sales activities for high-end prospectsKey customers: Carrefour, Boticario, Dpaschoal, Onofre...

São Paulo Area, Brazil

Managed all operations and support activities for Ecritel Cloud infrastructure in Brazil:⦁ Provided expertise in the following technologies: WAN/LAN cisco, firewalls cisco, VMWare Solutions for virtualization, Storage EMC⦁ Ensured project delivery and customer success⦁ Organized support processes

Paris Area, France

Managed solutions architecture and product strategy at Streamcore, an emerging provider (30 people) of innovative solutions to monitor and optimize application, VoIP and video performance over the WAN. Key customers: Saint-Gobain, Accor, Groupe Casino, French government agencies, etc.Products: a web centralized administration and reporting console + network appliances with embedded software deployed at data centers or branch offices- Direct reporting to the CEO - Management of a 3-person team- Responsible for product strategy: defined Streamcore positioning and products roadmap, ensured competitive intelligence and technology watch, created a technology alliance (Polycom, Avaya, HP, Microsoft) - In charge of new release project management- Pre-sales/customer-facing activities: technical reference during Merger & Acquisition processes, high-end expert for major customers- Product marketing tasks: created web site content, sales presentations, etc.

Paris Area, France

Followed up product life cycle (from product launch to maintenance)Managed new release projects:- Defined project scope and schedule- Wrote functional specifications for product evolutions- Coordinated the R&D team work and quality control processes- Managed product documentation (user guides, FAQ, etc.)Pre-sales back-up: presented technical solutions to prospects, wrote template of answers to RFP, etc

Paris Area, France

Ensured various technical sales activities:- Supported account managers in client meetings - Wrote answers to Requests For Proposal (RFP) - Performed product test and demo on customer networks Collaborated with the product management and marketing teams to define the evolutions of the product line

Paris Area, France

Defined specifications for a SDH multiservice access multiplexer (functional requirements, hardware architecture) at Lucent Technologies (acquired by Alcatel and later by Nokia)Ensured Ethernet/IP expertise within Lucent for optical product lines (cross-product specifications for Ethernet services, integration of IP routing)

Paris Area, France

Defined specifications for a VHF radiocommunications system based on frequency hopping (functional requirements, planning of quality assurance)Wrote specifications related to the design of a multiband multiprotocol Transmitter/Receiver (software radio)

Washington D.C. Metro Area