As the Domain and Service Owner for Quoting, Pricing, and Order Management at Equinix, I have driven transformational changes to the company’s Lead-to-Cash (QTC) technology stack, leading global teams and streamlining critical processes to support $8B in annual revenue.Key Accomplishments:• Led a QTC migration from a legacy Siebel platform to Oracle CPQ, including prototyping, redesigning product and pricing models, and implementing an enhanced UI/UX for inside sales and channel partners. This transformation reduced the quote cycle time from 2 weeks to 2 days, shortened new product onboarding from 2 months to 72 hours, and decreased order errors by 50%, all within a 6-month delivery timeframe.• Pioneered the introduction of a new pricing platform by researching, recommending, and justifying Pricefx to senior management. Spearheaded the implementation, reducing price points by 90% and providing centralized price management. This project was completed in 3 months, achieving $350K in cost savings on a $1.5M budget.• Developed and standardized Agile development methodologies, transitioning from a waterfall approach to a sprint-based release model. Improved development release cycles from quarterly to monthly;• Built cross-functional partnerships with Revenue Operations, IT PMO, business unit leadership, and senior IT management to align strategies and ensure cohesive project delivery.• Negotiated key contracts for Oracle CPQ renewals, implementation partners, and Pricefx software, resulting in approximately $1M in savings.• Hired, mentored, and evaluated a diverse team of Architects, Business Systems Analysts, and Managers overseeing Quoting, Pricing, and Order Management.Skills Leveraged:• Technical Expertise: Oracle CPQ, Pricefx, ServiceNow OMT, Agile (SAFe) methodologies.• Leadership: Cross-functional team leadership, mentorship, and performance evaluation.• Strategic Management: Cost control, vendor negotiations, project road-mapping.

Led Salesforce CPQ implementation projects, driving transformative solutions for major clients. Acted as the technical lead for Kaiser Permanente's multi-state SFDC/Vlocity CPQ platform, architecting solutions, defining CI/CD pipelines, managing code reviews, and maintaining a seamless ART process to support quoting health insurance products.For VMWare, led a global team of 12 in developing a CPQ system to quote SaaS products, integrating with Model-N and SAP Product Masters, and designing tiered pricing models to support both legacy and subscription-based offerings. The project adhered to SAFe Agile methodology, delivering results on time and aligning with client expectations.Directed the implementation for Trinity Rail's Salesforce CPQ functionality, overseeing the development of quoting processes, complex approvals, quote and order designs, and auto-renewal features. Managed offshore development and QA teams across multiple successful releases, employing Agile methodologies to optimize delivery cycles.Mentored new hires and supported technical sales initiatives, contributing to $5M in new business through proposals, solution designs, and presentations.Skills Highlighted: CPQ architecture, Agile/SAFe leadership, solution design, team mentorship, technical project management, and client engagement.

Led the architecture, high-level design, and development for Realtor.com’s Oracle CPQ implementation, steering the migration from a legacy Siebel platform to a modern CPQ solution. Managed a team of six developers and an external System Integrator, ensuring a seamless migration completed within six months.Oversaw the end-to-end architecture and development of critical projects, including dynamic pricing models, bundling logic, pricing approval strategies, and new product introductions that supported layered subscription offerings. Spearheaded the creation of auto-renewal functionalities and a data-driven configurator to enhance product offerings and streamline processes.Integrated Oracle CPQ with Salesforce.com (SFDC), Zuora, and in-house inventory and fulfillment systems, creating a cohesive and efficient ecosystem. Championed Tier 3 support to ensure SLAs were consistently met, providing timely resolution for user-reported incidents and ongoing enhancements aligned with business needs.Conducted comprehensive code reviews across CPQ, SFDC, and Zuora, maintaining high standards for quality and performance. Collaborated closely with cross-functional teams to align IT initiatives with strategic business goals, enhancing system scalability and reliability.Skills Highlighted: CPQ architecture, dynamic pricing strategy, cross-system integration, Agile leadership, problem resolution, team management, and system scalability.

Led the architecture, enhancement, and maintenance of Symantec’s Oracle CPQ platform, ensuring system reliability and continuous improvement. Managed a team of five onshore/offshore developers, overseeing the complete lifecycle of CPQ projects from high-level design to production support.Architected and executed a significant redesign of the CPQ data model, streamlining performance and usability by reducing 40 million price points to under 2 million through an innovative waterfall pricing approach. Overhauled the Commerce Pricing function, simplifying workflows and replacing a monolithic code base, which resulted in a 75% boost in system performance and reduced maintenance costs.Spearheaded the implementation of a new Oracle CPQ instance for Veritas post-divestiture, including data architecture, design, and migration. Completed the project within four months, ensuring a seamless transition without service disruption.Provided Tier 3 support to meet stringent SLAs, handling user-reported incidents promptly and effectively. Delivered continuous system enhancements, aligning with business requirements and maintaining high user satisfaction.Skills Highlighted: CPQ architecture, data modeling, performance optimization, project leadership, cross-functional team management, strategic problem-solving, and system scalability.

Provided hands-on architecture, design, and development services for multiple Oracle CPQ (BigMachines) implementation projects, delivering tailored solutions for complex client needs. Led the architecture and development for Hosting.com’s CPQ implementation, designing a robust attribute catalog, constraint rules, and recommendations that streamlined custom web hosting quotes. Integrated the solution seamlessly with Salesforce.com (SFDC) via API Web Services.Architected and implemented Tyco’s CPQ solution, which included developing intricate pricing rules using the Commerce Engine and BML, designing proposal templates, and creating product selection rules to enhance configuration accuracy. Delivered bi-directional integrations between the Oracle CPQ system and existing Salesforce and SAP implementations, ensuring seamless data flow and operational consistency.Contributed to client success by providing ongoing support, enhancements, and expert consultation post-implementation, aligning solutions with evolving business objectives. Played a pivotal role in optimizing client processes through CPQ customizations and configuration logic, driving efficiency and improving sales cycle times.Obtained Oracle CPQ Architect certification, solidifying expertise in designing and implementing scalable, high-quality CPQ solutions.Skills Highlighted: CPQ architecture and development, complex rule creation, API integration, solution customization, client consultation, and cross-platform integration.

Managed the project architecture and development for Xerox Global Services’ cloud-based software initiatives using the BigMachines (Oracle CPQ) platform. Led a $2M project budget, ensuring cost control, adherence to schedule, and efficient resource allocation, with regular reporting to senior management.Partnered closely with the chief architect to translate client requirements into detailed design documentation for offshore development teams, facilitating seamless project execution. Oversaw all development and QA task scheduling, risk assessments, and project tracking to maintain delivery timelines and quality standards.Assumed project management for multiple concurrent initiatives, including Single Sign-on for Salesforce.com, Billing Standardization for Xerox Europe (SAP ECC 6.0 implementation), and a Resource Management project. Delivered all projects on schedule, meeting or exceeding client expectations.Performed DBA functions for the SQL Server 2008 Proposal data warehouse, ensuring data integrity and system performance. Established team communication tools and maintained a comprehensive project documentation site in Microsoft SharePoint, streamlining access to project information and collaboration.Skills Highlighted: CPQ project management, architecture and design leadership, SQL Server administration, cross-functional team coordination, project risk management, and Agile methodologies.

Provided comprehensive consulting services to clients, designing and developing custom business applications. Led projects from requirements analysis through design, construction, testing, and implementation, ensuring post-implementation support for continued client success.Notable achievements include architecting a medical records management system for a managed healthcare client, enabling efficient patient intake, tracking, and discharge. The application was developed using a LAMP stack (Linux, Apache, MySQL, Perl) and hosted within a secure SSL environment. Directed requirements analysis and project management for subsequent enhancements to this system.Developed an ASP.NET-based press release management system for a university client, facilitating content management, approvals, and revision tracking. This solution streamlined internal and external communications by automating the posting process to various web platforms.Conducted an extensive environmental and data security audit across over 150 servers (Wintel, Linux, Unix) for a university client, ensuring data integrity and aligning with best security practices.Skills Highlighted: Custom application development, LAMP stack expertise, ASP.NET development, data security auditing, requirements analysis, project management, and client support.

Led a Tier 3 production support organization comprising 18 onshore and offshore resources, providing comprehensive support for Xerox’s business-critical reporting applications within a mixed Wintel and Solaris environment. Managed a $1.3M annual budget, consistently meeting stringent service level agreements (SLAs) and exceeding corporate goals for cost, profitability, and service quality.Oversaw Oracle 9i/10g and SQL Server 2000/2005 database administration for data warehouse platforms, ensuring high performance and seamless data transfers for daily, weekly, and monthly ETL processes. Coordinated software releases and maintained system reliability through proactive problem triage and resolution in an ITIL-governed environment.Directed architecture and change control processes, managing server migrations, ISRA/SOX audits, and time-to-market (TTM) development for reporting data warehouses. Implemented system monitoring using the Nagios toolset to enhance visibility and response capabilities.Developed a comprehensive cost model and documented processes for production support contract negotiations with Xerox, securing favorable terms. Supported architecture and high-level design for SOA/Web Services systems, bridging Oracle Manufacturing and legacy mainframe systems for streamlined invoicing processes.Skills Highlighted: Tier 3 production support management, ITIL framework, Oracle and SQL Server administration, SOX compliance, cost modeling, system architecture, and performance optimization.

Managed the distributed computing function for a $5B annual revenue organization, overseeing database administration, server/network engineering, telecommunications, job scheduling, and data center infrastructure support. Successfully led the production support for www.studentloan.com, a high-traffic e-commerce platform processing over 1 million transactions per month, achieving an impressive 99.9999% uptime.Oversaw a $2.5M annual budget, optimizing resource allocation to support over 150 Wintel and HP/UX servers across multiple data centers. Led significant infrastructure improvements, including a large-scale migration from SQL Server 7.0 to SQL Server 2000, an EMC Symmetrix/DMX SAN upgrade, and Citrix/XPe remote access implementation, which collectively enhanced system resilience and performance.Directed the implementation of a 4-node Oracle 9i RAC and SQL Server clustering project, boosting data availability and fault tolerance. Spearheaded the rollout of Windows 2000 Active Directory, a Cisco Layer 2/3 network upgrade, and an enterprise-grade Continuity of Business facility. Managed the migration from HP OpenView to MS Exchange 2000 for 500 users and led a SharePoint 2002 deployment to enhance collaboration.Enhanced security protocols, intrusion detection, and change management strategies to maintain compliance and support audit readiness. Implemented a robust server/storage/application monitoring program using NetIQ, establishing a 24/7 internet/intranet datacenter and NOC.Skills Highlighted: Distributed computing management, high-availability system architecture, database administration, infrastructure upgrades, budget management, continuity planning, and security enhancement.

Provided comprehensive engineering leadership for an e-commerce startup, managing the full product lifecycle of a B2B supply chain exchange platform built on Oracle 8i and BEA WebLogic/EJB. Architected, designed, and led the development of trading partner software based on RosettaNet PIP standards, enabling RNXML, cXML, eBXML, and EDI integrations with SAP, PeopleSoft, and JD Edwards ERP systems.Drove the strategic direction as part of the executive management team, shaping the company’s technology strategy to align with business objectives. Designed and oversaw the transition from an initial service-based model to a second-generation sales-based architecture using Microsoft .NET (ASP/C#/SQL Server), optimizing scalability and performance.Delivered successive software releases on time and within budget, ensuring high-quality output. Managed P&L responsibilities, maintaining positive ROI on software, hardware, and personnel investments. Worked closely with product management and sales to understand requirements, translating them into effective technical designs and high-value product features.Led a team of 50 engineers, fostering a collaborative and innovative work environment. Implemented best practices in software development, ensuring alignment with industry standards and client needs.Skills Highlighted: B2B e-commerce architecture, full product lifecycle management, Oracle and Microsoft .NET development, ERP integration, team leadership, strategic technology planning, and P&L management.

Led and managed the delivery of diverse software development projects for high-profile clients, including Corel, Kodak, HP, BancOne, and Ernst & Young. Oversaw the architecture, design, and high-level project management for complex IT solutions spanning multiple verticals, such as office automation, ERP, image management, and web-based systems.Played a pivotal role in building and growing Vanteon’s e-commerce line of business from the ground up, achieving revenue growth to $10M within one year. Provided strategic direction and project oversight for the development of notable products, such as a port of Corel's WordPerfect Suite 8 and Citadel Systems’ Folderbolt encryption software. Managed the delivery of a web-based drug prescription system for iScribe and a comprehensive shop floor control/ERP system for Kronos.Acted as a “Virtual CTO” for several e-commerce startups, guiding technology strategies and enabling scalable, sustainable growth. Championed software architecture and high-level design for projects like a B2B supply chain hub for TheSupply.com and a physician management system for iScribe. Ensured that all projects met deadlines, budgets, and quality standards, resulting in consistently satisfied clients.Led teams of up to 50 software engineers, providing mentorship and fostering a collaborative, innovative work culture. Supported business development by leading proposal efforts, securing new projects, and expanding the company’s client base. Successfully implemented SEI CMM Level 3 processes to enhance project delivery quality.Skills Highlighted: Enterprise architecture, building new lines of business, strategic client management, full project lifecycle oversight, team leadership, SEI CMM Level 3, and P&L management.