- Design, configuration, and operation of Microsoft tenants for Nexus Innovations and our clients- Design, configuration, and operation of cybersecurity systems (Defender XDR, mail, endpoint, attack simulation)- Device management and patching (Intune-Action1)- IT governance and enterprise policies- Improvement of IT practices- Awareness and promotion of good IT practices within the company and with our clients- Research and development on AI, both as a user and as a system administrator- Documentation of implemented processes- Technical support for clients within the SRE (Site Reliability Engineering) team- Internal technical support

- Handling SOC (Security Operations Center) and NOC (Network Operations Center) alerts.- Analyzing the cause of alerts and taking action to correct anomalies.- Analyzing quarantined emails with the aim of releasing them if legitimate.- Responding in case of a cyberattack.- Conducting phishing simulation campaigns.- Monitoring servers and workstations, and intervening as needed.- Handling service requests for our clients.- Cultivating Good Vibes.

Technical Support Center

Planned training end: June 2022

Centrexpo Cogeco de Drummondville (2016 to 2021):• Team and project management, technical coordination, technical consulting, customer service, sales, invoicing, plan approvals and lifting machinery operator• Coordination and realization of over a hundred events per year

• Multimedia consultant• Studio engineer• Musical composer• Stagehand• On set technician for television

• Dominic Paquet - Voit le jour tour (2010)• Cabaret Eastman (2013 to 2016)

• Formula 1 Montreal Grand Prix (2004 to 2013)• Montreal Nascar NAPA Auto Parts 200 (2007 to 2012)• PGA - Champions Tour Canada (2013 to 2016)

• Les Grandes-Gueules - Le Show tour (2000 to 2002)• Les Grandes-Gueules - Complices tour (2008 to 2009)