Responsible for keeping projects on schedule within Epic and collaborating with external clients and internal team members on all ongoing clinical system assessments, designs, developments, and implementations.Update user’s department, modifiers, and blocks via SER.Multiple specialty department build. ( Cardiovasular, Lab, Primary care, Family medicine, Internal medicine, Oncology)Navigate the DEP to update, or build Items owned by Cadence.Full implementation and upgrades for… Show more Responsible for keeping projects on schedule within Epic and collaborating with external clients and internal team members on all ongoing clinical system assessments, designs, developments, and implementations.Update user’s department, modifiers, and blocks via SER.Multiple specialty department build. ( Cardiovasular, Lab, Primary care, Family medicine, Internal medicine, Oncology)Navigate the DEP to update, or build Items owned by Cadence.Full implementation and upgrades for new departments and existing departments. (Kick off Call, Testing, ADR, Go-live)Lead visit type standardization for several specialties within the organization.Collaborated with teammates to build the CRM module.Create content management tickets to migrate build in POC, TST, and PRD.Triaged and owned request, tasks and incidents within service-now.Create patient and referral work queues that contain specific criteria.Create rules for Patient and Referral work queues.Manage Patient and Referral work queues owned by Cadence.Utilizing Slicer Dicer to modify and assign dashboards and create filters to run reports.Edit User record and edit template records owned by Cadence.Create Sherlocks to collaborate with technical support on unique issues.Give departments access for online scheduling via EPIC TEXT.Responsible for integrated testing to evaluate Epic systems and the components involved.Work the on-call queue and command center for cutover and upgrade.Utilize galaxy to investigate issues.On-site and remote ADR for new departments.Create blocks, modifiers and visit types in the PRC. Show less

Manage the ATE support staff that could range anywhere from 5-700 consultants. Ensure that they are meeting the ATE requirements by demonstrating professionalism, supporting the hospital staff, and answering high level questions.Collaborate with pre-go live scheduling, schedule changes during a go live, time and attendance. This also included ATE evaluations, client assessments, and tapering resources to ensure that the client’s budgetary needs are met.Team with Unit Nurse Managers, and… Show more Manage the ATE support staff that could range anywhere from 5-700 consultants. Ensure that they are meeting the ATE requirements by demonstrating professionalism, supporting the hospital staff, and answering high level questions.Collaborate with pre-go live scheduling, schedule changes during a go live, time and attendance. This also included ATE evaluations, client assessments, and tapering resources to ensure that the client’s budgetary needs are met.Team with Unit Nurse Managers, and Directors to provide performance monitoring, assessing performance.Liaise between hospital leadership and ATE’s. Show less

Collaborate in the development of tip sheets for different hospitals specific to their unique requirements and workflows. Analyze workflow and navigation in Epic, triage in person or remote to provide the best solution.Deliver one-on-one training and classroom training to providers, nurses, nursing technician, medical assistants, patient access personnel -- Front Desk End Users -- in appropriate EPIC modules.Provide documented reports on training progress of individual staff… Show more Collaborate in the development of tip sheets for different hospitals specific to their unique requirements and workflows. Analyze workflow and navigation in Epic, triage in person or remote to provide the best solution.Deliver one-on-one training and classroom training to providers, nurses, nursing technician, medical assistants, patient access personnel -- Front Desk End Users -- in appropriate EPIC modules.Provide documented reports on training progress of individual staff members.Report abnormalities with workflows to management to create more streamline processes.Kept abreast of all software application updates.Provide At the Elbow support to front desk staff including scheduling, check-in, check-out, registration, work queues, Insurance coverage, AVS, Scanning documents, On base, Cash drawer, Chart review, My Chart, build and modify provider templates, telephone encounters, in basket, and Referrals.Worked closely with hospital leadership to analyze workflow. Show less