Frederic Juste Email & Phone Number

Mougins, Fr

Valbonne, Provence-Alpes-Côte D’Azur, France

Incident and Problem Manager : In charge of the support, maintenance and improvement of the activities. • Defines KPI to steer support activity• Define preventive actions accordingly• Scheduling of additional training to customers.• Consult with dedicated teams (IT / R&D / Product) about possible improvementKey Performance Indicator (Assignment Time, Ticket closure, Workload)• Incidents reporting • Problem analysis and fixing• Follow Up weekly Meeting with… Show more Incident and Problem Manager : In charge of the support, maintenance and improvement of the activities. • Defines KPI to steer support activity• Define preventive actions accordingly• Scheduling of additional training to customers.• Consult with dedicated teams (IT / R&D / Product) about possible improvementKey Performance Indicator (Assignment Time, Ticket closure, Workload)• Incidents reporting • Problem analysis and fixing• Follow Up weekly Meeting with different services (S&D, IT, Third parties and external specialists Teams)Duty team Management • Organize and plan Duty activities• Updates skills of the different Duty teams level Show less

Valbonne, Provence-Alpes-Côte D’Azur, France

Support activity (Level 1/Level2) Escalate Incidents to Level 3 (R&D , IT Service Desk and external specialists Teams)Logs Investigation (Windows Services, Azur, Alicloud, Kubernetes)Remote toolsCorrective and preventive maintenanceDuty Team Management

Sophia Antipolis, Provence-Alpes-Côte D’Azur, France

Customer Services Engineer:• Coordination of the activities related to the deployment and training for clinical trials• Reporting to the Customer Services Manager and to the dedicated project managers.• On site and/or remote deployment for customers projects (Radio/onco and Pharma business)• Training for radiologists/CT technicians/Clinical Research Assistants Customer Support Engineer• Handles customer feedback (calls, e-mails), enters and maintains support tickets… Show more Customer Services Engineer:• Coordination of the activities related to the deployment and training for clinical trials• Reporting to the Customer Services Manager and to the dedicated project managers.• On site and/or remote deployment for customers projects (Radio/onco and Pharma business)• Training for radiologists/CT technicians/Clinical Research Assistants Customer Support Engineer• Handles customer feedback (calls, e-mails), enters and maintains support tickets, manages issues, and report issues according to customer feedback process• Corrective maintenance: Problem analysis and fixing• Preventive maintenance for customer sites. Show less

Villers-Lès-Nancy, Lorraine, France