Frederic Lam Email & Phone Number

Orlando, Florida, United States

Greater Toronto Area, Canada

Responsible for sales and revenue generated from enterprises customers, with a deep focus on customer satisfaction and retention, strategic engagement, sales development, and partnerships. * Added responsibility to also create and execute on strategic sales development plans for the company's new SaaS offering, with the goal of boosting revenue streams.* Brought a laser focus to the company’s partnerships with hyperscalers and developed such partnerships to align to delivering both… Show more Responsible for sales and revenue generated from enterprises customers, with a deep focus on customer satisfaction and retention, strategic engagement, sales development, and partnerships. * Added responsibility to also create and execute on strategic sales development plans for the company's new SaaS offering, with the goal of boosting revenue streams.* Brought a laser focus to the company’s partnerships with hyperscalers and developed such partnerships to align to delivering both short and long term revenues for the company.* Delivered a company-record Order Booking along with a 12% ARR increase within FY21, while keeping 100% Customer Retention, and adding new logos. Show less

Singapore

Full sales and revenue accountability in South-East Asia, Australia, New Zealand and Pacific Islands for Oracle Communications Global Business Unit (CGBU) market leading Network Solutions and Applications to Communications Service Providers (CSPs), especially in the space of Routing and Selection (3G STP, 4G DRA/DEA and 5G SCP, as well as SS7/Diameter Security), Session Management (SBC), Policy Control (PCRF) and 5G Core Network Functions.* Turned around an underperforming and declining… Show more Full sales and revenue accountability in South-East Asia, Australia, New Zealand and Pacific Islands for Oracle Communications Global Business Unit (CGBU) market leading Network Solutions and Applications to Communications Service Providers (CSPs), especially in the space of Routing and Selection (3G STP, 4G DRA/DEA and 5G SCP, as well as SS7/Diameter Security), Session Management (SBC), Policy Control (PCRF) and 5G Core Network Functions.* Turned around an underperforming and declining business unit and delivered a 90% increase in revenues during my tenure, by driving strong focus on customer-centric values and reinstating trusted advisership among Sales team and Senior Executive Customer Relationships.* Tactfully maximized productivity and managed people cost by reorganizing the team and reducing headcount by 40%.* Optimized cross-Lines of Business collaboration among Top Accounts to generate larger wallet share opportunities for Oracle and develop sales funnels in brand new areas for Oracle and CGBU, resulting to a near five-fold increase in Sales funnel in one of the Top 5 Accounts. Show less

Multiple

Client Partner APAC (2017 - 2018), Singapore & BangkokResponsible, as a regional GM, for full P&L of key strategic accounts, managing end-to-end regional teams spanning Account Management, Solution Architecture, Program and Project Management, Care, Systems Integration, Consulting and Product R&D, with the common goal of achieving Customer Success at Strategic Accounts.~ Established a Customer Success focused team in APAC to serve Strategic Accounts.~ Re-engineered internal… Show more Client Partner APAC (2017 - 2018), Singapore & BangkokResponsible, as a regional GM, for full P&L of key strategic accounts, managing end-to-end regional teams spanning Account Management, Solution Architecture, Program and Project Management, Care, Systems Integration, Consulting and Product R&D, with the common goal of achieving Customer Success at Strategic Accounts.~ Established a Customer Success focused team in APAC to serve Strategic Accounts.~ Re-engineered internal processes to cut down inefficiencies and increase profitability in serving customers better. VP/Head Sales APAC (2012 - 2016), Kuala Lumpur & TorontoResponsible for Orders of Software and Services for the APAC region, originally from the head-quarters in Canada, by keeping a team of Sales Directors and Solution Managers focused and energised to meet and exceed the regional quotas.~ Successfully integrated teams from Redknee's acquisitions of Nokia-Siemens Networks and Orga Systems into a fully integrated and effective team to better serve our customers.~ Achieved consistent growth for the APAC region, despite challenging conditions.Regional Sales Director (2008 – 2012), Toronto & JakartaResponsible for generating, developing and winning Software and Services business with telecoms operators, initially out of Jakarta to cover Indonesia, Philippines and Brunei, before being relocated for to the head-quarters in Toronto to develop Canada & Trinidad, on the back of continued success.~ Revived and reinforced relationships at accounts under management, resulting in new contracts and upgrades wins across territory.~ Won the company’s largest single billing transformation deal at DST Brunei in 2010.~ Broke own previous record by winning the company's then largest ever multi-year contract at TELUS Canada in 2012.~ Received CEO’s special awards for 3 years running, including the Salesperson of the Year 2010 & 2012 (Over 200% above quota in both cases). Show less

Singapore

Responsible for generating, developing and winning business with telecoms operators in South-East Asia, Pakistan, Australasia and Pacific Islands combined.~ Consistently achieved annual sales above quota through both direct and channel sales, including large network equipment vendors, such as Nokia SIemens Networks & Huawei.~ Strengthened current accounts by generating further business opportunities; key clients include StarHub Singapore and SMART Philippines.~ Developed new and… Show more Responsible for generating, developing and winning business with telecoms operators in South-East Asia, Pakistan, Australasia and Pacific Islands combined.~ Consistently achieved annual sales above quota through both direct and channel sales, including large network equipment vendors, such as Nokia SIemens Networks & Huawei.~ Strengthened current accounts by generating further business opportunities; key clients include StarHub Singapore and SMART Philippines.~ Developed new and large accounts such as Excelcomindo Indonesia and Mobilink Pakistan.~ Pioneered 3G Video Solutions sales for Movius Interactive, with the company’s first-ever combined sales of Video Gateway, Video Mail, Video Portal, Video Conferencing and Video Call Centre.~ Introduced new local partners, which increased customer intimacy and localised customer service. Show less

Singapore

Manager - Technology Strategy (2002 – 2004)Responsible for strategising, identifying, justifying and managing the embracement of technology within the SP Group for business transformation, process improvements, costs reduction and business development opportunities.~ Managed a company-wide Mobile Workforce Management project from ideation to sourcing, and including the business process re-engineering of SP Services’s field operations.~ Led the evaluation exercise, as well as the… Show more Manager - Technology Strategy (2002 – 2004)Responsible for strategising, identifying, justifying and managing the embracement of technology within the SP Group for business transformation, process improvements, costs reduction and business development opportunities.~ Managed a company-wide Mobile Workforce Management project from ideation to sourcing, and including the business process re-engineering of SP Services’s field operations.~ Led the evaluation exercise, as well as the negotiations with the project vendors.~ Introduced the concept of “counter-trade” for choosing vendors, thereby ensuring that the SP Group receives more out of every dollar it spends on technology procurement.Manager - Investments (2000 – 2002)Responsible for searching, identifying, investing and developing investments and corporate venture activities of the SP Group.~ Sourced, screened, evaluated and recommended new business opportunities that can potentially help the SP group in both achieving substantial capital gains and further expanding the businesses of its various subsidiaries.~ Specifically focused on technology investment opportunities in the energy and telecommunications fields.~ Managed the investment process end-to-end, including managing the technical, finance and legal due diligence teams.~ Primarily focused on sourcing investment opportunities from Europe and Israel for the Group’s S$50m (US$32m) fund, including representing the SP Group at Board and Shareholders Meetings, and developing the strategic relationship of the SP Group with these investee companies. Show less

Multiple

Regional Consultant (1998 – 2000), SingaporeResponsible for the development of Sema Group’s fledgling business in the telecommunications industry in Asia Pacific, specifically with Sema Group’s sales channels and strategic partners, such as Nortel Networks, Lucent Technologies, Compaq and HP.~ Planned, sourced and managed the sales channels and strategic partners of Sema Group.~ Increased company’s visibility by successfully influencing the sales channels to include Sema Group in… Show more Regional Consultant (1998 – 2000), SingaporeResponsible for the development of Sema Group’s fledgling business in the telecommunications industry in Asia Pacific, specifically with Sema Group’s sales channels and strategic partners, such as Nortel Networks, Lucent Technologies, Compaq and HP.~ Planned, sourced and managed the sales channels and strategic partners of Sema Group.~ Increased company’s visibility by successfully influencing the sales channels to include Sema Group in their bids and proposals responses.~ Responsible for all marketing-communications activities of Sema Group’s telecommunications business in Asia Pacific, the highlight of which was the management of the marketing-communications of Sema Group at the 1998 Commonwealth Games in Kuala Lumpur, Malaysia.Business Analyst (1997 – 1998), London, UKSeconded to the Singapore regional headquarters for market and business intelligence analysis, reporting to the top management in the global headquarters in London.~ Carried out competitors research, industry and future trends analysis for the telecoms industry throughout the Asia-Pacific region, in order for the Global HQ to develop strategic plans and allocate appropriate resources for Asia. Show less