• Founded Razor Technology Group, LLC and established a team to integrate the best and most cost-effective solutions for all-purpose technological needs, business and personal use, and to provide systems integration and design with a focus in logistics.• Identified business opportunities between potential clients and built rapport to bring clients together in creating a mutual beneficial business deal for all parties.• Initiated multiple partnerships with various vendors to increase revenue.• Built and led a team of 15 personnel to operate the expansion of Contract Access Retail Systems depot and QubeVu Quality Assurance.• Designed and deployed automation of red team end user penetration test with customized phishing schemes to filter out vulnerable employees within organizations.

• Worked up the ladder and honed my professional IT skills from Help Desk technician to Director. Demonstrated continuous learning by developing increasing skills in management and information technology.• Accomplished revealing $700 million of postage that was under paid while heading a pilot program that ended up being deployed at USPS facilities nationwide.• Managed and configured all internal IT infrastructure for 24/7 uptime. • Collaborated with executives on proposals by optimizing the most beneficial and cost-effective upgrades, processes, and approach from a technical and engineering aspect. • Led and trained a team of 6 account managers and sales personnel in data calls, customer support, system integrations, sales and technical inquiries.• Developed business relationships with vendors to bring in added features to existing products and new product development.• Implemented and managed a call center to server 2000 customers across the US. Designing the phone/ticketing system and wrote the knowledge base for the help desk personnel.• Passed the requirements of a site survey conducted by the USPS for the PASS and DSS Help Desk.• Created and implemented all procedures within the IT infrastructure to comply with regulations and standards such as ISO 9001 Standards and Payment Card Industry Data Security Standard (PCI DSS).• Provided integration of interfaces to external and internal customers including but not limited to Application Programming Interface in C# (c-sharp), deployment of Citrix servers, Symantec backup, SQL server, and network scanning and monitoring tools for new security practices.• Designed and implemented SAAS based phone system using inContact platform, deployed new hardware and software for expiring hardware and software, and wrote firewall rules to improve security. Migrated from internal exchange to Office 365.