Frédéric Cornet Email & Phone Number

Brussels, BE

Brussels, Brussels Region, Belgium

Brussels, Brussels Region, Belgium

Brussels, Brussels Region, Belgium

Belgium

Belgium

Brussels Area, Belgium

Brussels Area, Belgium

Brussels Area, Belgium

• Leading a team of 9 experts (in Social Law, Commercial & Fiscal Law, Environment, …) whose role is to inform members (4.500+) and help them in their daily activities and questions.
• Working as the Federation Economist.
• Initiator of the data & information role at TRAXIO (data collection, data structure, reporting & tools).
• Responsible for all data related activities (collection, treatment, publication and analysis) including forecasts.
• Publisher of many infographics and reports (available on www.traxio.be) on market figures or socio-economics trends.

Brussels Area, Belgium

• Lead the department in charge of the collection, treatment and analysis of quantitative and qualitative data and information related to tourism in the Brussels Region.
• Initiator of the data & information role at visit.brussels (data collection, data structure, reporting & tools).
• Manager of the Tourism Observatory in Brussels.
• Lead the strategic planning meetings and annual action plan exercise.
• Responsible for visit.brussels' CRM
• Member of the Research & Statistics group within the European Cities Marketing association

Leuven

• In charge of the team management (12 people) & commercial strategy (3 Mio € revenue) for public authorities, tourism, large transport companies and FMCG sectors.

• Defining the marketing specifications of the project and the 45+ millions USD commercial plan on new clients & services for the OGRDS (One Global Reference Data System) project

• Selling and Managing the largest in-store project conducted by Nielsen in Europe (13 countries - 1.600+ stores) for a major DIY manufacturer.

• Owner of the company’s service portfolio and commercial strategy, leader of the company’s annual strategic planning and development of new services.

• Successfully leading a major harmonization project through the transition of about 200 clients / 1.800+ Databases: Belgium under my leadership was the first country through this transition.

Aalst

• Quality / Billing Manager (02/2002 - 05/2003)
• In charge of the development of an ISO-9001 certified Quality Management System.
• Implementation of a billing software and structure for the company.Customer Services & Operations Manager (06/2003 - 07/2005)
• Responsible for first and second line support for Certipost users and customers, for account activation for MyCertipost users and for sales and creation of digital certificates.
• Management of Certipost’s outsourced registration network in Belgium (200+ offices).

• In charge of development and implementation of various quality improvement and customer satisfaction programs in the EMEA region, including agent review.
• Consultancy to Western Union agents on quality topics.

• Responsible for the set-up, development and maintenance of an ISO-9001 registered Quality system, leading the company through the Certification process in January 1998.
• Implemented the company's own CRM: CAMS
• From October 1999 till January 2001: Manager IT Support & Development.
• From January till April 2001: Manager Business Engineering and Data Acquisition.

• Consultancy in Marketing & Executive Information Systems and in Space Management.