Frederick B. Daffon Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

Manages implementation of ongoing local projects such as Core Banking replacement project and AML System transformation projectAssists in pre-sales activities by clarifying business requirements with sales and technical teamsACHIEVEMENT:- Successful Phase 1 implementation of AML System. Completed three weeks ahead of target.

Chino Roces Avenue

Supervises Project Managers and Business Analysts of the Institutional portfolio in planning and executing 15 strategic initiatives to ensure system implementation within set time and budget and to specifications. The portfolio handles initiatives that have bank wide impact.ACHIEVEMENTS:- On-target implementation of Interactive Voice Response System (IVRS) Replacement project- Completion of Business Requirement Document for Fraud Management System, Transaction Alerts Facility, Document Management System, Procurement and Asset Management System- Development of framework for an Enterprise Business Intelligence Platform, Enterprise Document Management System, and end-to-end plan for Procure to Dispose process of bank assets

20/F Zuellig Bldg., Makati Avenue Corner Paseo De Roxas, Makati City

Administered vital project management support across technical and delivery requirements, project and process documentation, testing, staffing, and operational run and maintain requirementsACHIEVEMENTS:- Established and executed policies that promote company culture and vision- Created and maintained project documentation standards, financial report templates, and marketing artifacts- Developed product documentation like User Guides, Developer’s Cookbook (Technical Guide), Installation and Deployment Guides, and Product Brief/Brochure- Contributed to the build-up of the company’s product backlog

Pbcom Tower, Ayala Corner H.V. Dela Costa, Makati City

Supervised and Inspired officers and personnel of 9 branches in East Metro Manila region to ensure sound banking practices and steered the teams through major changes emanating from the conversion to a new core banking system ACHIEVEMENTS:- Redesigned the Bank’s Document Management System for a more effective application and efficient process; prepared the Business Requirement Document- Identified patterns of amounts booked to Sundry Interim GL, a balancing figure in the new Core Banking system, that is vital in correcting the Bank’s books. This averted financial losses for the Bank through reconciliation of variances.

San Miguel Properties Center, 7 St. Francis St., Mandaluyong City, 1550

Managed and Executed all automation initiatives impacting the Branch Operations Group. This included writing and analyzing the functional and security requirements, preparing test assets, and performing user acceptance testing.Led Branch Operations Group in the Core Banking Solution Renovation project through a team of three (3) branch personnelACHIEVEMENTS:- Early detection of errors in the CIF cleanup program, enabling quality fixes prior to rollout - 100% Identification and Mapping of Branch Modules Detailed Requirements to the new system, in a short 3-week period, with multiple involvements across modules and systems- Key Contributor to the Chart of Accounts (COA) definition- CITATION: Highest Level Award for Project Performance in the Core Banking Solution Renovation Project, December 2012

Metrobank Plaza, Gil J. Puyat Avenue, Makati City

Led project team in planning and executing the Bank’s strategic initiatives to ensure system implementation within set time and budget and to specifications.ACHIEVEMENTS:- On-target packaged implementation of SAP ERP Materials Management, Plant Maintenance, Asset Accounting, and Financial/Controlling modules – Also acted as User and Role Administrator for the phase in of the new system; trained Materials Management module users; managed system and process issues. - On-target implementation of Genesys Voice Platform (GVP) – GVP is an Interactive Voice Response (IVR) system, which is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.- Implementation of Statement of Account (SOA) Delivery and Bank Mailroom Outsourcing Initiative – prepared Business Case and Financial Evaluation to justify the initiative to outsource the Bank’s mailroom operations. The change initiative enabled the Bank to leverage on the capabilities of the service providers, such as tracking of mails and parcels, to improve service to clients and certain aspects of the Bank’s mailroom operations.

Metrobank Plaza, Gil J. Puyat Avenue, Makati City

Executed the initiative to increase the number of specimen signature cards uploaded in the Bank's Signature Verification SystemLed special team formed to strengthen operations of branches with poor audit history. The team (1) trained the audit task force formed for the area, (2) identified areas for process improvement through exhaustive review of branch operations, and (3) expanded the risk appreciation of branch personnel for proper enforcement of controls.ACHIEVEMENTS:- Improved from 60% to 98% the number of signature cards uploaded in the Bank's signature verification system- Attained 100% success ratio in overhauling operations in problem branches (9 out 9). All branches commended, for noted improvements in operations

Mendiola Branch

Managed branch operations and employee performance Marketed Bank products and services to existing clients- Special assignment to improve branch operations and to mend employee relationsACHIEVEMENTS:• Successfully rehabilitated employee relations, whereby a key union officer largely disaffected with management was induced to accept a position as Bank Officer and promote reforms in an official capacity• Turned around Audit Rating for the branch, after three (3) previous failed audit examinations

Davao Rizal Branch

Marketed Bank products and services and grew customer baseACHIEVEMENTS:• Increased branch deposits by 400%• Topped regional performance target attainment. This led to another rise in rank.• CITATION: Awardee for Significant Sales Volume of Government Securities

Bsc, Accounting

Commerce, Accounting