deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service process

Review all invoices for appropriate documentation and approval prior to payment Sort and distribute incoming mail Process 3 way P.O. matching invoices, up to 100 plus line items Prioritize invoices according to cash discount potential and payment terms Process check requests Audit and process credit card bills Match invoices to checks, obtain all signatures for checks and distribute checks accordingly 1099 maintenance Respond to all vendor inquiries Reconcile vendor statements, research and correct discrepancies Assist in month end closing Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices Assist with other projects as needed