Customer Contact Representative
Current-Maintaining a positive, empathetic and professional attitude toward customers at all times.-Responding promptly to customer inquiries.-Communicating with customers through various channels.-Acknowledging and resolving customer complaints.-Knowing our products inside and out so that you can answer questions.-Processing orders, forms, Maintaining a positive, empathetic and professional attitude toward customers at all times.-Responding promptly to customer inquiries.-Communicating with customers through various channels.-Acknowledging and resolving customer complaints.-Knowing our products inside and out so that you can answer questions.-Processing orders, forms, applications, and requests.-Keeping records of customer interactions, transactions, comments and complaints.-Communicating and coordinating with colleagues as necessary.-Providing feedback on the efficiency of the customer service process.-Managing a team of junior customer service representatives.-Ensure customer satisfaction and provide professional customer support.
