Frederick Boone Email & Phone Number

Boston, MA, US

• Assist in the improvement of the IT help desk for a newly formed government contractor. It is my duty to act as the primary on-site support for Office 365 and LAN workstation issues while maintaining a working.
• Maintain the onboarding/offboarding of users after cross-referencing their HR records as mandated by IS Compliance
• Train and assist multiple end users in operating Office 365 applications
• Unlock user accounts in the Active Directory environment
• Support the messaging environment in the Cloud (Office 365)
• Implement and support security policies, such as data retention (30 day retention)

Chicago, Illinois, US

Recipient of the Medix Performance/Completion Bonus AwardCreate and maintain written documentation on problem solutions, tool configurations and end-user documentation.Became example migration team for multiple Inova Health sights Coordinate with doctors to achieve NO system downtime during entire migration project Install standard healthcare peripherals.

Ashburn, VA, US

• I was a subcontractor to the Dell Corporation to complete the National Computer Refresh Initiative Project for the US Environmental Protection Agency.Key Results:
• Decipher log files/error messages to develop fixes.
• Identify, research and resolve I.T. related problems
• Maintain and process new equipment.
• Monitor daily task to ensure that they are completed in a timely manner and effectively.
• Create CSV files to be uploaded so that the end users computers can be imaged and migrated.

Virginia State University, VA, US

• Was a member of the student IT services team at Virginia State University. I assist numerous IT projects and customer support incidents; alongside senior support specialist within the areas of desktop support, asset.
• Responsible for Tier 1 and Tier 2 diagnosis and resolution of hardware, software, and malware- related issues for students, faculty, and staff throughout the university
• Provided remote technical support via Internet, telephone, and Email
• Manage VSU student and faculty accounts through Active Directory
• Partner with senior support specialist to resolve issues requiring escalation
• Designed and maintained PC and IPad images for the student loaner program

Bachelor Of Science (Bs), Management Information Systems With A Concentration In Cyber/Computer Forensics And Counterterrorism

Computer And Information Sciences And Support Services