Frederick Ching Email & Phone Number

San Jose, Ca

Fremont. Ca

• Responsible for managing incoming customer orders, CRM data entry, tracking, and processing. Attained 97% on-time vendor fulfillment rate (2016).• Liaison between external parties (customers, 3PL) and internal departments (accounting, warehouse, HQ); resulted in efficient communications between the channels to minimize risk of shortages and chargebacks, resolved customer and operational issues.• Implemented new processes during CRM systems migration; created step by step instructions for order management, identified bugs, tested updates, and provided user feedback.• Analyzed customer claims and returns through Salesforce; reduced average case resolution time from 3 months to 1 month.• Managed inventory of sample product, and onboard training for new hire; implemented process change which resulted in a decrease of inventory discrepancies.

Davis, Ca

• Performed various office management tasks such as customer service, data entry, created and updated publicity materials, and planned projects.• Managed event planning for various school programs including club fundraisers and cultural awareness week.• Coordinated with a group of interns to successfully host campus events aimed to build social networks and student relations.• Created budget plan for administrative projects, urban recruitment and retention projects, and leadership retreat; managing $18K for the entire 2012-2013.