Frederick Dai Email & Phone Number

Oxford, England, United Kingdom

London, United Kingdom

• Applying critical thinking skills to analyse user feedback and usability test results, identifying pain points and areas for improvement in user interfaces.
• Collaborating with cross-functional teams to understand brand objectives and translate them into design concepts that communicate the brand's values and message.
• Designing marketing materials such as brochures, banners and digital content, maintaining consistency with the brand guidelines and ensuring a strong visual impact.
• Managing and organising the brand's digital assets, ensuring easy accessibility for team members and external partners.
• Participating in brainstorming sessions to generate innovative ideas for marketing campaigns and branding initiatives.
• Organising physical exhibitions with over thousands of visitors from stand design to logistics organisation.

London Heathrow Airport, England, United Kingdom

• Provided exceptional customer service by engaging with high-end clientele, building strong relationships, and tailoring the shopping experience to their preferences.
• Leveraged active listening skills to understand customers' needs, preferences, and budgets, recommending appropriate products that met their criteria.
• Handled customer inquiries, concerns, and returns with professionalism and efficiency, working to resolve issues in a manner that left customers satisfied within the high-stress airport terminal environment.
• Provided feedback to management regarding customer preferences and trends, helping to shape inventory selections and marketing strategies.

Taichung City, Taiwan

• Received recognition for outstanding customer support, problem-solving skills, and contributions to successful project implementations.
• Collaborated closely with customers to understand their technical requirements and challenges, providing expert guidance and solutions.
• Acted as a liaison between customers and internal engineering teams, conveying customer feedback and requirements to contribute to product development.
• Provided comprehensive training to customers on the proper use and maintenance of products, enhancing customer satisfaction and reducing support requests.
• Stayed up-to-date with industry trends, emerging technologies, and competitive products, allowing me to provide the latest insights and recommendations to customers.

Kinmen County, Taiwan

• Successfully completed basic training, demonstrating discipline, physical fitness, and the ability to work effectively in a structured and rigorous environment.
• Followed orders and protocols with precision, showing a commitment to teamwork, chain of command, and maintaining unit cohesion.
• Displayed strong attention to detail during equipment inspections, ensuring compliance with safety standards and operational readiness.
• Adapted to changing situations and environments, including deployment and field exercises, showcasing resilience and flexibility.

Master Of Science, Digital Design And Branding, Msc In Distinction

• Received positive feedback from professors and peers for contributions to class discussions and the quality of branding projects. •.

Bachelor'S Degree, Computer Science

Activities and Societies: Vice president of the Students Union; Pop-dancing club; Guitar club; Volunteer work during typhoon seasons•.