Frederick Gill Email and Phone Number

• Ensure a professional experience in highly empathetic customer relationships and excellent customer service, resolving complaints and exceeding goals.• Ensure the quality of package delivery by strictly adhering to policies and procedures, including dangerous goods or other items requiring special handling instructions.• Ensure consistent, accurate, and timely delivery of approximately 500 packages weekly to business- to-business and residential.

Served as an advisor team member and managed daily operation of an Accredited Family Assistance Center in 6 geographically assigned areas to provide support in the administration, well-being, readiness, and resilience to approximately 4775 service members and their families for the National Guard Bureau (NGB) & State Family Readiness Program (SFRP) which enhance mission readiness and retention.• Developed and maintained a database of 300+ local/nationwide resources and agencies to ensure well-being and family readiness and improve service members' and their families' quality of life.• Provided information, assistance, resource referral, non-medical administrative case management, DEERS enrollment, TRICARE eligibility and issues, and follow-up services to 225+ service members, family members, retirees, and survivors.

• Trained and provided technical support to 2 Military Commanders • Conducted needs assessments using analytical thinking on Family Assistance visits to 12+ military units.• Coordinated, facilitated, and identified the needs of 175+ Army National Guard (ARNG) service members and their families.

• Coordinated financial assistance resources from 225+ military, governmental, and civilian organizations. • Performed 75+ monthly outreach contacts by phone, email, or face-to-face. • Supervised and trained approximately 63 community partners/stakeholders at Arkansas National Guard Lunch and Learn Event

• Trained and mentored 5 new team members on the proper techniques for accomplishing hands-on case management and contractor reporting requirements. • Conducted 12+ family assistance briefings to military units during monthly drills and local community stakeholder meetings.• Reviewed and approved 35 service members' Family Care Plan (FCP) to prepare soldiers for mobilization.

• Communicated with clients to schedule appointments to resolve problems or follow up on project status.• Maintained and installed various routers, switches, and modems, reducing delays by 30%.• Performed network maintenance and system updates or replacements of service packs, patches, hotfixes, and security configurations, increasing the client's productivity by 30%.• Developed and enhanced hardware and software to ensure clients experience 0% downtime.• Collaborated with clients to support Tier I and II computer issues, reducing delays by 25%.• Evaluated, diagnosed, and resolved technical issues with desktops and laptops, meeting 90% customer satisfaction.

• Built relationships with 2 banks and stakeholders and partnerships with three community development agencies to maximize revenue sources.• Prepare financial statements for review by the Board of Directors. • Set attainable yearly budgets based on past data and goals.• Set short-term budget goals and long-term budget forecasts.