Open ended contract with the VA in Northport NY in a senior system admin capacity.

• Provide technical support to Bellco customers and employees via phone and remote desktop.• Ad and remove users from AD, unlock accounts, reset passwords• Support access to and permissions on proprietary programs and shared folders.• Deploy new computers and laptops. Deploy images of Windows 7 via WDS.

• Provide tech support in a 1200 CITRIX user enterprise using Heat ticketing system.• Add users to Active Directory and proprietary data bases and software platforms.• Provide support to corporate and executive users via phone and remote desktop

• Provided technical support to users in Adecco offices in multiple sites and states.• Coordinated with Dell techs at remote locations for Windows 7 rollout in multiple states.• Resolved escalated issues from Dell techs regarding lost user files, PST’s and printer mapping.• Resolved issues with virus and spyware infected PC’s via DameWare Remote Desktop.• Coordinated Blackberry rollout using BES.

• Managed and administered Active Directory in a multi state enterprise.• Provided support via phone, remote desktop and on site visits to over 200 users.• Provided on site support to corporate executives daily at company headquarters.• Support and administered Blackberry Enterprise Server and Blackberry users.• Add users and distribution groups to Exchange 2007, support Outlook 2007.• Built and configured WSUS 3.1 server for managed patch deployment and Windows Updates.• Built configured and deployed RIS server and custom RIPREP images of Windows XP.• Managed Windows 7 migration. Moved user profiles with Windows Easy Transfer tool.• Built, configured and deployed Symantec Endpoint 11.0 server and deployed client software.• Configured Sonic Wall firewall’s for VPN inter-office connectivity.• Configured GPO’s to enforce company network policies, managed Cymphonix net filter.

• Provided desktop support for 500 plus users and corporate executives.• Created and deployed custom images of Windows XP using Symantec Ghost.• Troubleshot connectivity, printing and network scanning issues.

• Planned, supervised and implemented rollout of 650 XP Pro PC’s at three schools via Ghost. • Rolled out 300 laptops, carts and wireless access points at the Oyster Bay school district.• Set up offices, classrooms and carts with printers with static TCP/IP configuration.• Provided top level support to teachers and school administrators in Oyster Bay and Brentwood.

• Provided top level support to 150 users, and corporate executives, • Managed servers and desktop support tickets.• Installed and deployed Windows 2003 server, updated network to A.D. from NT 4.0• Installed configured and deployed Intuit Track IT 7.0 Help Desk system, and Track It Web.• Deployed Terminal Server for thin client use for remote locations and users. • Configured DFS for shared applications and mapped network drives.• Built RIS server on Windows 2003, created RIPREP images of Windows XP. • Deployed Symantec 10.0 corporate edition anti virus server, deployed client software. • Built and configured WSUS server for managed Windows Updates of client PC’s.

• Provided desktop support to call center computers, assisted in XP rollout from NT.• Provided phone support to Optonline customers, troubleshot connectivity issues.