Frederick Hames Email & Phone Number

Charlotte, North Carolina Area

June 2007 - presentCreated Min/Max levels for parts ordering based n lead times, delivery methods and frequency of use. Performed Parts ordering, dispatching calls, sub assembly installation, site upgrades, site conversions, mentors subordinates, remote repairs through network, establish work contracts and estimates for service repairs, fluent with vendor software to help customers’ through remote repairs. Able to perform database site updates and installations. Supervised between 10-21 technicians, managed work schedules, vacation and sick time, as well as created holiday schedules, with time sheet management. Wrote performance reviews and advised on subordinate raises and termination. Communicates with end users and contractors through email, telephone, text, fax, and offsite downloads. Proficient with CRM, Syspro, Outlook, Excel, Word, Team Viewer, and Power Point. Established procedures to reduce customer down time and increase response time from 3rd party contractors for end users. Wrote procedures to effectively assist subordinates with field repairs and software updates. Able to adapt to fill in for missing personnel. Closes out repair tickets to invoice customer, logged and resolved complaints with customers, satisfactorily. Works well with others but can also work alone to accomplish certain tasks. Always stays abreast with changes to ensure on time completion. Also able to work with management and outside vendors to stay on task and stay on budget with assigned projects.

Manufacturer of computer controlled automated dispensers and mixers); Installed and calibrated mixers/dispensers to CPS standard and customer specifications using precision scales and specific gravity cups. Trained customers on the CPS software and proper use and routine maintenance of their equipment. Provided technical phone support for existing equipment diagnosing problems with pumps, electro-valves, electronic boards, transformers, actuators, inverters, and computers to the root cause using technical manuals, wiring diagrams, schematics, flowcharts, and related software. Performed service and preventative maintenance on equipment throughout the United States and Canada. Worked in other areas outside of service to include sales, accounting, and reporting. Supervises a team of 29 field technicians and 2 inside field support technicians. Dispatches calls to field support team and third party contractors to support equipment repairs throughout the Americas and the surrounding areas.

Supervised, planned, and coordinated all maintenance actions on assigned MC-130P aircraft valued in excess of $58 million. Trained and supervised eight employees. Performed flight, home station, and isochronal inspections of aircraft. Maintained aircraft forms, technical order library, historical records, and supply data. Maintained and serviced aircraft using multi-meters, voltmeters, ohmmeters, tension meters, pressure gauges, torque wrenches, soldering equipment, and other special needs tools and equipment.

Bachelor Of Business Administration (B.B.A.), Business Administration

Associates In Arts, Achieved

Education record

Seven Level Master Mechanic Training 1999 (80 hours) C-130 Propeller School 1999 (80 hours) C-140 Engine School 1998 (One Week) Airman.

High School Diploma