Frederick Hampton Email and Phone Number

· Installed and configured Mac OS -up to version 11.6 for Apple Macintosh M1 and Intel workstations using JAMF.· Installed and configured Windows 10 on Dell Latitude and Lenovo laptops.· Updated site inventory, incident requests and performed queries to Helpdesk system via Service Now.· Provided support for Microsoft Office 365 , Cisco VPN access, network hardware and other applications.· Administered to Active Directory user accounts and created Active directory workstations using remote admin tools.· Provided support for desk side and remotely for Mac and PC workstations using IBM Big Fix, Cisco WebEx, Zoom, TeamViewer, Quick Assist and Remote Desktop .· Provided support for Xerox network printers, and a variety of peripherals..

Imaging and setup of desktop equipment. Resolved customer requests.

Onsite support position at WPPPerformed deskside support correcting issues with -Apple Macintosh Laptops, Samsung displays, Lenovo Laptops, Dell Laptops

Onsite support position at Thomson Reuters,Inc., Refinitv, inc. Daily responsibilities included:Installed and configured Mac OS -up to ver 10.12 for Apple Macintosh Intel workstations.Installed and configured Windows 7, 8 on Provided support for Dell Optiplex desktops and Latitude laptopsInstalled and configured Microsoft Office 2011, Firefox, VPN access, Citrix.Provided support desk side and remotely for Mac and PC workstations using Apple Remote Desktop and DameWare . Resolved issues with Internet/proxy server connections, Installed and configured Outlook/exchange access, and PDA (BlackBerry, iPad and iPhone) configurations. Updated site inventory, incident requests and performed queries to Helpdesk system via Service Now. , HP LaserJet, Xerox, and Canon network printers, and a variety of peripherals.Installed Cisco and Polycom VoIP unified communications devices.Provided Asset Management - inventory and disposal and user relocation services

Onsite support position at Thomson Reuters,Inc., Daily responsibilities included:Installed and configured Mac OS -up to ver 10.12 for Apple Macintosh Intel workstations.Installed and configured Windows 7, 8 on Provided support for Dell Optiplex desktops and Latitude laptopsInstalled and configured Microsoft Office 2011, Firefox, VPN access, Citrix.Provided support desk side and remotely for Mac and PC workstations using Apple Remote Desktop and DameWare . Resolved issues with Internet/proxy server connections, Installed and configured Outlook/exchange access, and PDA (BlackBerry, iPad and iPhone) configurations. Updated site inventory, incident requests and performed queries to Helpdesk system via Service Now. , HP LaserJet, Xerox, and Canon network printers, and a variety of peripherals.Installed Cisco and Polycom VoIP unified communications devices.Provided Asset Management - inventory and disposal and user relocation services.

Exploring new opportunities, learning new disciplines, expanding my skill base.

Onsite support position at Oxford University Press, Daily responsibilities included:Installed and configured OS X 10.6.8 -10.10.3 for Apple Macintosh Intel workstations.Installed and configured Windows 7, 8.Installed and configured Adobe CS 6, CC , Microsoft Office 2011, Firefox, VPN access, Citrix, Filemaker pro and Universal Type font server and client software.Provided support desk side and remotely for Mac and PC workstations using Apple Remote Desktop and DameWare . Resolved issues with Internet/proxy server connections, Outlook/exchange access, and PDA (BlackBerry, iPad and iPhone) configurations. Updated site inventory, incident requests and performed queries to Helpdesk system via Remedy and SRMS. Provided support for Dell Optiplex desktops and Latitude laptops, HP LaserJet, Xerox, and Canon network printers, and a variety of peripherals.Installed Cisco and Polycom VoIP unified communications devices.

recruited by Unisys Corp's in-house site support team. Daily responsibilities included:Providing desktop support for Apple Macintosh Intel and Power PC workstations. Provided support for Windows XP workstations, HP LaserJet network printers, and a variety of peripherals.

recruited to work with Unisys Corp's in-house site support team. Daily responsibilities included providing desktop support for Apple Macintosh Intel and Power PC workstations. Also provided support for Windows XP workstations, HP LaserJet network printers, and a variety of peripherals.

Comprehensive IT service for companies in the metropolitan area. Services include installation and maintenance of LANs, field service requests for PC and Macintosh workstations, hardware repair, software troubleshooting, rollouts, configuration, and support. Performed virus software update on 100 workstations. Installed Airport Router and 3 Intel and 2 PPC workstations- configuring each for Internet access. Setup PC workstations on LAN. Performed data transfer for a PC user. Assisted in the building and setup of Polycom Telepresence Experience suite.

Recruited from Peak Systems, isolating problems concerning connectivity of PC workstations and Apple Power PC to Active Directory Network. Troubleshot scanners and installed scanner client software. Configured Network printers including Hewlett Packard LJ 5SI and Apple LaserWriter, Xerox Docu-color fiery. Duties included upgrading and configuring Apple G4 and G5 computers, and imaging workstations using FileWave. Installed and configured Citrix, SAP, MS Office 2001, X, 2004, Adobe CS, CS2 and CS3 packages, QuarkXpress versions 6/6.5/7, Filemaker Pro, all versions of Mac OS X, Windows 2000/XP, FTP apps, Cisco VPN, Font management software, Roxio Toast, and ILife '06.

Recruited from Peak Systems, isolating problems concerning connectivity of PC workstations and Apple Power PC to Active Directory Network. Troubleshot scanners and installed scanner client software. Configured Network printers including Hewlett Packard LJ 5SI and Apple LaserWriter, Xerox Docu-color fiery. Duties included upgrading and configuring Apple G4 and G5 computers, and imaging workstations using FileWave. Installed and configured Citrix, SAP, MS Office 2001, X, 2004, Adobe CS, CS2 and CS3 packages, QuarkXpress versions 6/6.5/7, Filemaker Pro, all versions of Mac OS X, Windows 2000/XP, FTP apps, Cisco VPN, Font management software, Roxio Toast, and ILife '06.

Recruited from Computer Services Group, worked onsite as a field service technician. Duties included helpdesk technical support, imaging workstations using Ghost SW, troubleshooting connectivity of PC workstations and Apple Power PC to a wide variety of network topologies, configuring Network devices such as Hewlett Packard LJ 5SI and Apple LaserWriter printers.

worked onsite as a field service technician. Duties included helpdesk technical support, imaging workstations using Ghost SW, troubleshooting connectivity of PC workstations and Apple Power PC to a wide variety of network topologies, configuring Network devices such as Hewlett Packard LJ 5SI and Apple LaserWriter printers.

worked onsite as a field service technician. Duties included helpdesk technical support, imaging workstations using Ghost SW, troubleshooting connectivity of PC workstations and Apple Power PC to a wide variety of network topologies, configuring Network devices such as Hewlett Packard LJ 5SI and Apple LaserWriter printers.