Frederick Isaac Email and Phone Number

As Evening Manager, I directly supervise between 20-30 employees throughout the store. Handle any customer conflicts, problem solving issues and guarantee we deliver exceptional service andkeep the shelves stocked. I also make sure the store is in pristine condition for the next business day.Quickly climbed the chain of command from Evening Manger to Assistant Store Manager within a year. Iuse Food Lions’ business strategy on a daily basis to maintain company standards. Review Excelspreadsheets daily sent from corporate to relay store status in numerous areas. In this role I amresponsible for center store grocery to include inventory control, business processes, merchandising anddata analysis of our grocery ordering system. I also work very closely with the Store Manager anddepartment managers to control inventory loss by closely monitoring sales and labor. Assist with theinventory process of counting, item adjustments and going over shorts and overages using our computer analysis system that also communicates directly with the warehouse.

Previously full time now part time, I provided clients with reliable transportation to a variety of locations around the DC, Maryland and Virginia metropolitan area. While displaying a congenial mature and professional demeanor, I was able to build professional relationships and trust with all passengers. While being the face of the company as an independent contractor, these positive social interactions gave the clients a great experience while under my care. Provided superior customer service while transporting clients to and from their desired destination. Ensured that the journey of all clients was safe, relaxed and prompt.

Worked competitively to secure leases for my assigned property by working with prospects and using my talents with sales. Ensured quotas were met to maintain 95%+ occupancy rate. Gained knowledge of Fair Housing laws, the eviction process and past due rental collections. Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closing. Worked closely with the Maintenance Supervisor to ensure we delivered quality move-in ready apartments according to our brand, property malfunctions and to assure all resident maintenance requests were filled as quickly as possible. Addressed, investigated, and resolved tenant complaints with follow up ensuring resolution.

Handled office accounting responsibilities including cash control and data inventory to ensure accuracy. Responsible for overseeing store operations. Work with store managers to ensure merchandise changes aligned with sales patterns. Handle sales tracking and reporting, inventory control of center store and all departments. Trained and supervised full and part time personnel. Manage all aspects of merchandising, window displays, and stocking. Delivered excellence in customer service and resolved all problems at the store level.

Received a promotion to senior delinquency control counselor. Controlled delinquency on outstanding loans and provided financial counseling to delinquent members and co-makers. Responsible for integrating the policies and procedures of NFCU into daily operations of the Collections Department. Ensure protection of the company’s assets from bank members with delinquent credit card payments, while remaining professional and assisting them through financial hardship. Successfully collect on extremely delinquent credit card accounts, preventing as much charge off for the company as possible.