Frederick Johnson Email & Phone Number

Atlanta, Georgia, United States

• Collaborated with the sales team to devise a new lead qualification process, boosting qualified leads by 30%.
• Implemented a formal onboarding management program to enhance engagement and user retention by developing an in-depth understanding of clients’ internal processes and workflows for improved service delivery and.
• Developed technical training materials and a curriculum covering all aspects of SVB solutions, from initial onboarding to comprehensive usage for addressing complex technical needs.
• Maintained knowledge of all current and upcoming activities with client accounts, identifying opportunities for expansion.
• Created reporting materials and client-facing presentations to share updates, progress against targets, and overall performance.

Atlanta Metropolitan Area

• Analyzed customer and CSM data to drive strategic updates for Customer Success activities and programming.
• Managed timely and accurate data updates and manipulation as per client specifications.
• Collaborated with Sales and Accounts teams to deliver technical responses for RFPs/RFIs.
• Led client escalations, offering insights on market trends and proposing new technologies to meet ongoing business needs.

Greater Atlanta Area

• Adjusted project scope, timing, and budgets in collaboration with cross-functional teams to meet business needs, emphasizing waste reduction and continuous improvement through data-driven market research and analysis.
• Managed requirements gathering, technical/functional gap analysis, and preparation of detailed proposals.
• Established and reinforced program and project management standards, mentoring Client Success Analysts and team leads to enhance engagement quality.
• Conducted reviews of architectural plans and construction methodologies to identify and rectify errors.
• Ensured adherence to strict safety standards on construction sites, conducting regular inspections and subcontractor meetings to maintain compliance with OSHA regulations.

Georgia Division

• Managed change requests with thorough documentation, testing, and sign-offs adhering to PulteGroup processes.
• Served as a liaison between customers and product development, presenting the PulteGroup innovation roadmap and its customer benefits.
• Engaged customers in marketing activities such as case studies, reference calls, and PulteGroup events.
• Conducted cross-functional collaboration, focusing on waste reduction, data research, market analysis, and continuous improvement through report generation and presentation.

Cupertino, California

• Organized program management processes to ensure timely and budget-compliant project scope delivery, directing work efforts, reviewing project plans, communicating resource needs, supervising quality reviews, and.
• Assisted developers in devising solutions for complex implementation challenges.
• Conducted meetings with customers and sales managers to offer technical solutions and address technology-related inquiries.
• Utilized industry trends to develop value-added approaches and solutions, enhancing client experiences and achieving project objectives.