Frederick Johnson Email & Phone Number

Atlanta, Georgia, United States

• Collaborated with the sales team to devise a new lead qualification process, boosting qualified leads by 30%.• Implemented a formal onboarding management program to enhance engagement and user retention by developing an in-depth understanding of clients’ internal processes and workflows for improved service delivery and heightened client relationships.• Developed technical training materials and a curriculum covering all aspects of SVB solutions, from initial onboarding to comprehensive usage for addressing complex technical needs.• Maintained knowledge of all current and upcoming activities with client accounts, identifying opportunities for expansion.• Created reporting materials and client-facing presentations to share updates, progress against targets, and overall performance.

Atlanta Metropolitan Area

• Analyzed customer and CSM data to drive strategic updates for Customer Success activities and programming.• Managed timely and accurate data updates and manipulation as per client specifications.• Collaborated with Sales and Accounts teams to deliver technical responses for RFPs/RFIs.• Led client escalations, offering insights on market trends and proposing new technologies to meet ongoing business needs.

Greater Atlanta Area

• Adjusted project scope, timing, and budgets in collaboration with cross-functional teams to meet business needs, emphasizing waste reduction and continuous improvement through data-driven market research and analysis.• Managed requirements gathering, technical/functional gap analysis, and preparation of detailed proposals.• Established and reinforced program and project management standards, mentoring Client Success Analysts and team leads to enhance engagement quality.• Conducted reviews of architectural plans and construction methodologies to identify and rectify errors.• Ensured adherence to strict safety standards on construction sites, conducting regular inspections and subcontractor meetings to maintain compliance with OSHA regulations.

Georgia Division

• Managed change requests with thorough documentation, testing, and sign-offs adhering to PulteGroup processes.• Served as a liaison between customers and product development, presenting the PulteGroup innovation roadmap and its customer benefits.• Engaged customers in marketing activities such as case studies, reference calls, and PulteGroup events.• Conducted cross-functional collaboration, focusing on waste reduction, data research, market analysis, and continuous improvement through report generation and presentation.

Cupertino, California

• Organized program management processes to ensure timely and budget-compliant project scope delivery, directing work efforts, reviewing project plans, communicating resource needs, supervising quality reviews, and resolving issues.• Assisted developers in devising solutions for complex implementation challenges.• Conducted meetings with customers and sales managers to offer technical solutions and address technology-related inquiries.• Utilized industry trends to develop value-added approaches and solutions, enhancing client experiences and achieving project objectives.