Frederick Johnson

Frederick Johnson Email and Phone Number

Customer Success Manager | Data & Analytics | Community Advocate
Frederick Johnson's Location
Atlanta Metropolitan Area, United States
Frederick Johnson's Contact Details

Frederick Johnson work email

Frederick Johnson personal email

n/a
About Frederick Johnson

Dynamic and results- driven Customer Success professional with over 10 years of experience in customer relationship management, SaaS, and CRM systems. Proven ability to enhance customer satisfaction, improve retention rates, and drive revenue growth. Adept at leveraging AI, data analytics, and CRM tools to create innovative solutions that meet customer needs. Committed to leading with core values and inspiring teams to achieve excellence. Proven track record in delivering tailored digital solutions, fostering, long-term client relationships, and driving business growth. Adept at analyzing and interpreting datasets, supporting customer onboarding, and facilitating customer education and enablement. Experience in cross-functional collaboration and customer-centric approaches to enhance service delivery.

Frederick Johnson's Current Company Details

Customer Success Manager | Data & Analytics | Community Advocate
Frederick Johnson Work Experience Details
  • Silicon Valley Bank
    Data & Analytics, Business Development Manager
    Silicon Valley Bank Jun 2022 - Jun 2023
    Atlanta, Georgia, United States
    • Collaborated with the sales team to devise a new lead qualification process, boosting qualified leads by 30%.• Implemented a formal onboarding management program to enhance engagement and user retention by developing an in-depth understanding of clients’ internal processes and workflows for improved service delivery and heightened client relationships.• Developed technical training materials and a curriculum covering all aspects of SVB solutions, from initial onboarding to comprehensive usage for addressing complex technical needs.• Maintained knowledge of all current and upcoming activities with client accounts, identifying opportunities for expansion.• Created reporting materials and client-facing presentations to share updates, progress against targets, and overall performance.
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  • Meritage Homes
    Customer Experience Manager
    Meritage Homes Mar 2021 - Aug 2022
    Atlanta Metropolitan Area
    • Analyzed customer and CSM data to drive strategic updates for Customer Success activities and programming.• Managed timely and accurate data updates and manipulation as per client specifications.• Collaborated with Sales and Accounts teams to deliver technical responses for RFPs/RFIs.• Led client escalations, offering insights on market trends and proposing new technologies to meet ongoing business needs.
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  • Lennar
    Area Project Manager
    Lennar Apr 2019 - Jun 2020
    Greater Atlanta Area
    • Adjusted project scope, timing, and budgets in collaboration with cross-functional teams to meet business needs, emphasizing waste reduction and continuous improvement through data-driven market research and analysis.• Managed requirements gathering, technical/functional gap analysis, and preparation of detailed proposals.• Established and reinforced program and project management standards, mentoring Client Success Analysts and team leads to enhance engagement quality.• Conducted reviews of architectural plans and construction methodologies to identify and rectify errors.• Ensured adherence to strict safety standards on construction sites, conducting regular inspections and subcontractor meetings to maintain compliance with OSHA regulations.
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  • Pultegroup
    Client Success Manager
    Pultegroup Jan 2016 - Apr 2019
    Georgia Division
    • Managed change requests with thorough documentation, testing, and sign-offs adhering to PulteGroup processes.• Served as a liaison between customers and product development, presenting the PulteGroup innovation roadmap and its customer benefits.• Engaged customers in marketing activities such as case studies, reference calls, and PulteGroup events.• Conducted cross-functional collaboration, focusing on waste reduction, data research, market analysis, and continuous improvement through report generation and presentation.
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  • Apple
    Business Account Specialist, Business Development
    Apple Jul 2011 - Nov 2015
    Cupertino, California
    • Organized program management processes to ensure timely and budget-compliant project scope delivery, directing work efforts, reviewing project plans, communicating resource needs, supervising quality reviews, and resolving issues.• Assisted developers in devising solutions for complex implementation challenges.• Conducted meetings with customers and sales managers to offer technical solutions and address technology-related inquiries.• Utilized industry trends to develop value-added approaches and solutions, enhancing client experiences and achieving project objectives.
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Frederick Johnson Skills

Customer Service Event Planning Leadership Management Microsoft Excel Microsoft Office Microsoft Word Powerpoint Presentation Skills Presentations Public Speaking Social Networking Team Development Team Leadership Time Management Research Social Media Teamwork Sales Microsoft Powerpoint Project Management Customer Relationship Management Software Project Management Project Planning Customer Insight Customer Retention Customer Satisfaction Trend Analysis Trend Forecasting Strategic Planning Customer Experience Financial Modeling Financial Reporting Financial Analysis Project Implementation Business Strategy Business Intelligence Microsoft Project Customer Engagement Problem Solving Training Communication Team Building Negotiation Business Relationship Management Vendor Management Business Process Improvement Account Management Sales Management Marketing Business Development

Frederick Johnson Education Details

Frequently Asked Questions about Frederick Johnson

What is Frederick Johnson's role at the current company?

Frederick Johnson's current role is Customer Success Manager | Data & Analytics | Community Advocate.

What is Frederick Johnson's email address?

Frederick Johnson's email address is fr****@****lte.com

What schools did Frederick Johnson attend?

Frederick Johnson attended The University Of Georgia.

What are some of Frederick Johnson's interests?

Frederick Johnson has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is Frederick Johnson known for?

Frederick Johnson has skills like Customer Service, Event Planning, Leadership, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Powerpoint, Presentation Skills, Presentations, Public Speaking, Social Networking.

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