Frederick Kwok Email and Phone Number

•Over six years of experience in IT client service delivery support•Installed, configured, and troubleshoot with Microsoft products and Operating Systems such as Windows 2000, 2003, Windows 2008, Windows XP, Vista, and 7 •Proficient in designing, installing, and configuring Local Area Networks and designing and simulating Wide Area Networks in a lab environment •Planned and executed Windows 7 migration for over 100 users •Installed and maintain VMware and Hyper-v virtualized OS •Intermediate knowledge of PowerShell scripting •Install and configure WSUS, RRAS, and WDS in a domain environment•Demonstrated ability to work in a team environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. •Ability to follow and uphold procedures and responsibilities•Demonstrate leadership qualities in a fast pace environment •Demonstrate ability to manage time and communicate effectively with peers, clients, and management in an escalation level support environment •Excellent analytical skills with ability to work with minimum supervision, reliable, show initiative, exercise sound judgement, and maintain confidentiality