Frederick Layno

Frederick Layno Email and Phone Number

Director of Services and Operations @ LiveVox
Philippines
Frederick Layno's Location
Philippines, Philippines
Frederick Layno's Contact Details

Frederick Layno personal email

n/a
About Frederick Layno

- 12 Years Contact Center industry experience and a seasoned people and project manager with experience in both hardware product and software as a service.- Creative problem solver who has consistently completed projects on time and within budget.- Skilled in Contact Center operation, training and managing a team with broad scope. - Lead several ramp up of team from small size to a full blown independent operation. - Well versed in data analysis and different project management and problem-solving tools and methodologies.

Frederick Layno's Current Company Details
LiveVox

Livevox

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Director of Services and Operations
Philippines
Website:
livevox.com
Employees:
203
Frederick Layno Work Experience Details
  • Livevox
    Director Of Services And Operations
    Livevox
    Philippines
    View
  • Nice
    Director Of Customer Success
    Nice Oct 2023 - Present
    Philippines
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  • Nice Incontact
    Sr. Manager - Technical Support
    Nice Incontact Jun 2020 - Oct 2023
    Taguig, National Capital Region, Philippines
    View
  • Nice Incontact
    Professional Services Manager
    Nice Incontact Nov 2018 - Jun 2020
    Taguig
    View
  • Incontact
    Supervisor - Professional Services
    Incontact Jun 2017 - Nov 2018
    Taguig
    View
  • Lexmark Enterprise Software
    Manager Of Professional And Cloud Services
    Lexmark Enterprise Software Jan 2016 - May 2017
    Cebu City
    View
  • Lexmark International, Inc.
    Operations Manager - Solutions Support, Knowledgebase Management, Training Development And 3Rd Level
    Lexmark International, Inc. Aug 2012 - Dec 2015
    Cebu City - Philippines
    View
  • Lexmark International, Inc.
    Team Manager - 3Rd Level Software And Solutions Engineer
    Lexmark International, Inc. Jan 2011 - Jul 2012
    Cebu City
    View
  • Lexmark International, Inc.
    Technical Subject Matter Expert (Product Specialist And 3Rd Level Support Engineer)
    Lexmark International, Inc. Aug 2008 - Dec 2010
    Cebu City
    View
  • Sykes Asia Inc.
    Technical Support Representative
    Sykes Asia Inc. Aug 2005 - Aug 2008
    Cebu City
    View

Frederick Layno Skills

Requirements Analysis Team Leadership Process Improvement Software Development Call Centers Project Management Customer Service Troubleshooting Technical Support Business Process Improvement Vendor Management Training Management Cross Functional Team Leadership Professional Services Business Analysis Microsoft Office Account Management Team Management Customer Relationship Management Program Management Enterprise Software Integration Cloud Computing Outsourcing Software As A Service Contact Centers Customer Satisfaction Leadership Windows

Frederick Layno Education Details

Frequently Asked Questions about Frederick Layno

What company does Frederick Layno work for?

Frederick Layno works for Livevox

What is Frederick Layno's role at the current company?

Frederick Layno's current role is Director of Services and Operations.

What is Frederick Layno's email address?

Frederick Layno's email address is fl****@****ark.com

What schools did Frederick Layno attend?

Frederick Layno attended University Of Southeastern Philippines.

What skills is Frederick Layno known for?

Frederick Layno has skills like Requirements Analysis, Team Leadership, Process Improvement, Software Development, Call Centers, Project Management, Customer Service, Troubleshooting, Technical Support, Business Process Improvement, Vendor Management, Training.

Who are Frederick Layno's colleagues?

Frederick Layno's colleagues are Mohamednoushad Mohamednasar, Ryan Peterson, Livevox Marketing, Naveen Gl, Sharath Kumar C V, Lisa Evans, Juan Marulanda.

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