• Managing and troubleshooting of CUCM, CUC, CUCCX,CUPS/IM-P Servers from version 4.x to 10.x along with Cisco Analog and Digital Voice Gateways• Monitor various customers network operations• Create and escalate change order, (MACDs), incidents (trouble) and requests (informative) tickets from customers, via telephone, email or ticket/web portal• Coordinate with ITSP/ISPs to maintain service and isolate problems on the customers voice circuits• Maintain updated system records• Coordinate and schedule various services for CPE, i.e., upgrades, shutdown, etc.• Work hand-in-hand with Cisco TAC on complex & priority issues

• Monitor various customers network operations• Remotely assist in router replacement, maintenance and configurations• Coordinate with ITSP/ISPs to maintain service and isolate problems on the customers circuits• Maintain updated system records• Coordinate and schedule various services for CPE

• Assembled, programmed, upgraded, maintained and repaired mechanical/electrical Hi-Vacuum (MRCs, Enduras, RTPs, Varian 3290s, etc.) semiconductor equipment • Influential with increasing Manufacturing Hi-vacuum Equipment uptime to meet and maintain worldwide standards above 90%• Developed Preventative Maintenance Procedures and Policy Deployment to ensure the quality of product and standards for uptime maintained

• Monitored and maintained all designated DCS circuits as specified by the DCA• Performed fault-isolation on all in-house equipment: multiplexes, main-frame, order-wires, etc.• Performed daily/weekly/monthly/quarterly PMs outlined in the DCA Operations Manuals for local Tech Control Facility• Coordinated and dispatched all local work orders within the scope of the authorized TCF• Coordinated with other TCFs to monitor, maintain and ensure the optimum performance of all Air-Borne Command Post (ABNCP, aerial control centers) circuits appointed by the DCA • Maintained strict USAF logs of all outages and Performance Maintenance Programs• Submitted detailed reports to the USAF HQ of Communications for all ABNCP missions• Maintained a ‘Top Secret/ Background Investigation’ Security Clearance