Frederick Miclat Email & Phone Number

Chula Vista, Ca, Us

San Diego, California

As a member of the SMB Implementation Team, I partner with new clients to provide an effortless experience through first value. I set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect. • First point of contact post sale; ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan. • Ensure installations are scheduled and executed in a timely manner. • Utilizing all resources, including paid resources such as field support technicians, to care for timely resolution. • Providing timely action on any customer escalations throughout onboarding period. • Validating proper product mix, ensuring hardware and software solutions are compatible with the client’s assets. • Building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services. • Accountable for the successful completion of deployment engagements in line with internal and customer-defined success criteria. • Collaborating and owns the communication with internal partners such as Sales, Support, Success and Finance. • Documenting all interactions in Salesforce and other VZC systems.

As a member of the SMB Implementation Team, I partner with new clients to provide an effortless experience through first value. I set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect. • First point of contact post sale; ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan. • Ensure installations are scheduled and executed in a timely manner. • Utilizing all resources, including paid resources such as field support technicians, to care for timely resolution. • Providing timely action on any customer escalations throughout onboarding period. • Validating proper product mix, ensuring hardware and software solutions are compatible with the client’s assets. • Building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services. • Accountable for the successful completion of deployment engagements in line with internal and customer-defined success criteria. • Collaborating and owns the communication with internal partners such as Sales, Support, Success and Finance. • Documenting all interactions in Salesforce and other VZC systems.

San Diego, California

Greater San Diego Area

The primary role of the Sr Analyst-Operations is to represent Verizon Telematics Networkfleet as the Large Customer’s main point of contact for all operational activities throughout the customer life cycle. Working closely with the end customer, Sales and all internal departments, you will have a strong understanding of the customer’s needs and a strong understanding of current process and procedures; as well as systems utilized to complete these procedures. You will have a leadership role in planning, directing and executing activities pertaining to Large Fleet Implementations as well as post-implementation customer projects. You will be expected to bring industry knowledge, accountability and leadership to this role. The ideal candidate must have excellent business decorum in addition to strong technical skills; ability to work and multi-task in an interactive environment; be a quick learner on new systems and processes.Have the ability to continually learn new technologies. Candidate must also have excellent written and verbal communication skills for both technical and non-technical communications with customers. Detail-oriented, service-driven, reliable, dependable and flexible to support the team where needed. Possess skill set to efficiently and effectively resolve customer problems and address many variables. Have a commitment to providing customers with World Class Customer Support on multiple levels.

Vista, Ca

Bachelor'S Degree, Business Administration And Management, General

High School, 12

Activities and Societies: Band ROTC French Club Tennis Track