Frederick Mullen Email and Phone Number

Provide high level of customer service to residential and business clients.Served as a Project Coordinator /Technical Support Specialist to Home DepotLiberty Mutual as a subcontractor for K force and SmartSource during 2010. John Hancock -install 2600 Cisco router and Switch to Network. -Installed cabling in rack and tested pre-install cable run from wall jack to rack. -Configured and tested installed equipment Home Depot (various stores in WNY) -Served as TOLT (Information Technology infrastructure system) representative. - Provisioned, tested and maintained 1st phones (15 per store) - Installed Radio Tray and server at 2 store locations.

Currently supporting all the information technology needs for an independently owned Auto Auction. Including Desktop support, Networking and Database technologies.

Analyze PC functionality, Offer upgrades, correct hardware issues and install programs * Setup\troubleshoot home office networks including hardwire and wireless networks. * Reload operating systems, setup schedule maintenance for end user while educating end user on Virus, Spyware and hacker prevention.* Successfully troubleshoot, remove and prevent many viruses to include Sasser, Vundo and other spyware programs.* Provide Internet and PC consulting and instruction services; resell custom/industry standard PCs. * Manage day to day business operations to include sales, marketing and financesFREDERICK MULLEN

Taught computer fundamentals, evolution, functions of hardware and software.* Maintained LAN at satellite youth center.* Tutored high school students in the "Gear Up" program.* Provide one-on-one tutoring in math, internet usage and life skills.

* Provided client end-users with hardware/software support in multiple remote locations throughout the United States and Canada via phone, email and remote connectivity.* Troubleshot and corrected hardware malfunctions, installed software and updated drivers.* Performed password resets and printer queue resets. * Logged all calls in call management system averaging 40+ calls per day.* Utilized hardware and software monitoring devices to evaluate systems performance.* Supported meeting room requirements, training set ups, and conferencing needs.

* Performed customer moves, system refreshes and installed peripheral hardware. * Installed anti-virus software and monitored system for viruses and spyware. * Deployed Hp desktop machines. Conducted employee moves within the office. * Upgraded desktops with memory as needed and installed Windows updates.

Managed desktop and laptop computers for a 3rd party logistics company.* Troubleshot computer related problems, configured new computers and software. applications for the network and supported end-users.* Maintained five-server Star topology which included RF wireless devices.

Provided total customer service to ensure maximum system availability.* Resolved computer related issues via telephone supporting ISP software (JUNO).* Configured OS and modem via telephone to gain connectivity to the internet.* Worked primarily with MS O/S.