Frederick Mwega

Frederick Mwega Email and Phone Number

Live Ops Support Engineer – Prime Video Playback Live Operations @ Amazon
Bothell, WA, US
Frederick Mwega's Location
Bothell, Washington, United States, United States
Frederick Mwega's Contact Details

Frederick Mwega work email

Frederick Mwega personal email

n/a

Frederick Mwega phone numbers

About Frederick Mwega

Passionate about the transformative power of technology, I am currently navigating a transition from Voice Engineering to Full Stack Development. Enrolled in the Meta and IBM Full Stack Developer Professional Certificate programs on Coursera, I am refining my skills to craft comprehensive and user-centric digital solutions. With a background in Voice Engineering, I bring a unique blend of communication technology expertise and a commitment to efficiency, having implemented and managed advanced contact center technologies to ensure optimal functionality and exceptional service delivery. A quick learner with strong knowledge in software, hardware, and security, I'm excited about contributing to innovative Full Stack and DevOps projects. Let's connect and explore how my evolving skill set can bring value to impactful initiatives.

Frederick Mwega's Current Company Details
Amazon

Amazon

View
Live Ops Support Engineer – Prime Video Playback Live Operations
Bothell, WA, US
Frederick Mwega Work Experience Details
  • Amazon
    Live Ops Support Engineer – Prime Video Playback Live Operations
    Amazon
    Bothell, Wa, Us
    View
  • T-Mobile
    Software Engineer
    T-Mobile Mar 2017 - Present
    Bellevue, Wa, Us
    • Designed, tested, and deployed Cisco UC solutions including CUCM, Unity Connection, Cisco IP phones, Cisco ICM, Cisco Unified Customer Voice Portal (CVP), Finesse, video endpoints, and Jabber soft clients.• Designed, tested, and deployed contact center call flows, leading to a 20% increase in operational efficiency.• Migrated legacy PBX systems to Cisco UC solutions, resulting in a 15% improvement in customer satisfaction.• Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues promptly.• Conducted comprehensive system analysis, identifying areas for improvement and implementing solutions.• Developed, documented, and delivered training sessions for IT teams and contact center agents, enhancing team productivity by 10%.
    View
  • T-Mobile
    Technical Support Engineer
    T-Mobile Sep 2015 - Mar 2017
    Bellevue, Wa, Us
    • Successfully deployed and tested Cisco UC technologies, ensuring seamless communication for internal and global partners.• Regularly monitored system performance, conducted capacity planning, and implemented upgrades as necessary to maintain optimal service levels.• Resolved complex technical issues related to call center systems, leading to a 25% reduction in customer complaints.• Provided timely support to end-users, addressing inquiries and troubleshooting communication issues.
    View
  • T-Mobile
    Associate Technical Support Engneer
    T-Mobile Sep 2012 - Aug 2015
    Bellevue, Wa, Us
    • Performed regular maintenance and troubleshooting of UC systems to ensure optimal performance.• Addressed support requests from end-users and provided patient guidance through fundamental troubleshooting procedures.• Supported installation and configuration of Cisco IP phones and endpoints.
    View
  • T-Mobile
    Systems Design Engineer Intern
    T-Mobile Jun 2012 - Aug 2012
    Bellevue, Wa, Us
    • Conducted daily health checks on IVR systems and Call Managers.• Assisted senior engineers with testing and troubleshooting contact centers call flow to ensure voice quality, call routing, and system reliability.• Configured IP phones, SIP trunks, and call routing to simulate a real-world UC setup.• Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
    View

Frederick Mwega Education Details

  • Coursera
    Coursera
    Ibm Full Stack Software Developer Professional Certificate.
  • Central Washington University
    Central Washington University
    Information Technology And Administrative Management
  • Highline College
    Highline College
    Network Specialist

Frequently Asked Questions about Frederick Mwega

What company does Frederick Mwega work for?

Frederick Mwega works for Amazon

What is Frederick Mwega's role at the current company?

Frederick Mwega's current role is Live Ops Support Engineer – Prime Video Playback Live Operations.

What is Frederick Mwega's email address?

Frederick Mwega's email address is fr****@****ile.com

What is Frederick Mwega's direct phone number?

Frederick Mwega's direct phone number is +120669*****

What schools did Frederick Mwega attend?

Frederick Mwega attended Coursera, Central Washington University, Highline College.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.