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Frederick Mwega Email & Phone Number
Live Ops Support Engineer – Prime Video Playback Live Operations
at
Amazon
1 work email found
@t-mobile.com
2 phones found area 206 and 253
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Live Ops Support Engineer – Prime Video Playback Live Operations
Location
Bothell, Washington, United States
Who is Frederick Mwega? Overview
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Quick answer
Frederick Mwega is listed as Live Ops Support Engineer – Prime Video Playback Live Operations at Amazon, based in Bothell, Washington, United States. AeroLeads shows a work email signal at t-mobile.com, phone signal with area code 206, 253, and a matched LinkedIn profile for Frederick Mwega.
Frederick Mwega previously worked as Software Engineer at T-Mobile and Technical Support Engineer at T-Mobile. Frederick Mwega holds Certificate, Ibm Full Stack Software Developer Professional Certificate. from Coursera.
Company email context
Email format at Amazon
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{first}.{last}@t-mobile.com
86% confidence
AeroLeads found 1 current-domain work email signal for Frederick Mwega. Compare company email patterns before reaching out.
Profile bio
About Frederick Mwega
Passionate about the transformative power of technology, I am currently navigating a transition from Voice Engineering to Full Stack Development. Enrolled in the Meta and IBM Full Stack Developer Professional Certificate programs on Coursera, I am refining my skills to craft comprehensive and user-centric digital solutions. With a background in Voice Engineering, I bring a unique blend of communication technology expertise and a commitment to efficiency, having implemented and managed advanced contact center technologies to ensure optimal functionality and exceptional service delivery. A quick learner with strong knowledge in software, hardware, and security, I'm excited about contributing to innovative Full Stack and DevOps projects. Let's connect and explore how my evolving skill set can bring value to impactful initiatives.
Current workplace
Frederick Mwega's current company
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5 roles
Frederick Mwega work experience
A career timeline built from the work history available for this profile.
Software Engineer
Current- Designed, tested, and deployed Cisco UC solutions including CUCM, Unity Connection, Cisco IP phones, Cisco ICM, Cisco Unified Customer Voice Portal (CVP), Finesse, video endpoints, and Jabber soft clients.
- Designed, tested, and deployed contact center call flows, leading to a 20% increase in operational efficiency.
- Migrated legacy PBX systems to Cisco UC solutions, resulting in a 15% improvement in customer satisfaction.
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues promptly.
- Conducted comprehensive system analysis, identifying areas for improvement and implementing solutions.
- Developed, documented, and delivered training sessions for IT teams and contact center agents, enhancing team productivity by 10%.
Mar 2017 - Present
Technical Support Engineer
- Successfully deployed and tested Cisco UC technologies, ensuring seamless communication for internal and global partners.
- Regularly monitored system performance, conducted capacity planning, and implemented upgrades as necessary to maintain optimal service levels.
- Resolved complex technical issues related to call center systems, leading to a 25% reduction in customer complaints.
- Provided timely support to end-users, addressing inquiries and troubleshooting communication issues.
Sep 2015 - Mar 2017
Associate Technical Support Engneer
- Performed regular maintenance and troubleshooting of UC systems to ensure optimal performance.
- Addressed support requests from end-users and provided patient guidance through fundamental troubleshooting procedures.
- Supported installation and configuration of Cisco IP phones and endpoints.
Sep 2012 - Aug 2015
Systems Design Engineer Intern
- Conducted daily health checks on IVR systems and Call Managers.
- Assisted senior engineers with testing and troubleshooting contact centers call flow to ensure voice quality, call routing, and system reliability.
- Configured IP phones, SIP trunks, and call routing to simulate a real-world UC setup.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
Jun 2012 - Aug 2012
3 education records
Frederick Mwega education
Certificate, Ibm Full Stack Software Developer Professional Certificate.
Coursera
Bachelor Of Applied Science, Information Technology And Administrative Management
Central Washington University
Aas Degree, Network Specialist
Highline College
FAQ
Frequently asked questions about Frederick Mwega
Quick answers generated from the profile data available on this page.
What company does Frederick Mwega work for?
Frederick Mwega works for Amazon.
What is Frederick Mwega's role at Amazon?
Frederick Mwega is listed as Live Ops Support Engineer – Prime Video Playback Live Operations at Amazon.
What is Frederick Mwega's email address?
AeroLeads has found 1 work email signal at @t-mobile.com for Frederick Mwega at Amazon.
What is Frederick Mwega's phone number?
AeroLeads has found 2 phone signal(s) with area code 206, 253 for Frederick Mwega at Amazon.
Where is Frederick Mwega based?
Frederick Mwega is based in Bothell, Washington, United States while working with Amazon.
What companies has Frederick Mwega worked for?
Frederick Mwega has worked for Amazon and T-Mobile.
How can I contact Frederick Mwega?
You can use AeroLeads to view verified contact signals for Frederick Mwega at Amazon, including work email, phone, and LinkedIn data when available.
What schools did Frederick Mwega attend?
Frederick Mwega holds Certificate, Ibm Full Stack Software Developer Professional Certificate. from Coursera.
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