NOTE: Organisation generically named for security reasons.

public class SeniorSoftwareEngineer : SoftwareEngineer

Responsibilities- Work within a cross-functional and autonomous team adopting a DevOps mindset, foster collaboration and drive continuous improvement and innovation.- Turn business goals into smaller pieces of work that can be delivered in small portions.- Break down large and complex systems into manageable and scalable microservices. - Apply enough test coverage with a focus on Test/Behaviour Driven Development (TDD/BDD), consumer driven contract testing (Pact) and Continuous Integration. Commit early and often and execute tests on each commit.- Create multiple CI/CD pipelines for building, testing and deploying applications with a focus on availability and scale.- Continuously Deploy small and iterative changes to multiple AWS accounts and environments all through to Production.- Follow DevSecOps practices and apply automation as much as possible. For example, Infrastructure-as-code (AWS Cloudformation), Pipeline-as-code (Jenkins Declarative Pipeline) and Principle of Least Privileges (PoLP).- Set up metrics gathering, tracing and dashboards for real-time feedback of all application's performance and usage patterns.- Set up alerts (ChatOps) to proactively address issues in Production and other environments.- Coach team members of best practices and uplift skills within the team.Achievements- Provide a streamlined process to continuously deploy C# applications in to AWS.- Save on AWS EC2 instance costs through automated performance testing and monitoring. Using the results, I adjusted the instance type to efficiently handle increased load.- Received an award for team effort in CodeFest event 2019.

Responsibilities- Support and improve tools for continuous build, automated testing and release management.- Work closely with the software engineering teams and manage release branches.- Work closely with infrastructure teams to support and innovate on modern tools for deployment.- Own, manage, and improve release processes, focusing on efficiency, reliability, and scale.- Build and maintain tools needed during release pushes.- Push new releases to a pipeline all through to production.- Mentor junior team members on best practices, systems and processes. Achievements- Successfully deliver multiple releases in to Production in an Agile environment.- Assist in building, maintaining and improving a fully automated CI/CD pipeline using AWS, Jenkins and Ansible technology stack.

Responsibilities- Develop & maintain test cases and scripts for testing all features under development.- Perform functional, regression and environment testing.- Manage defects including logging, prioritising and closing defects.- Provide 3rd level support for clients. Analyse issues reported, investigate the cause and provide workarounds and resolutions where possible, in a timely manner.- Deploying and configuring systems based on user requirements.- Provide on-site client training of the system.Achievements- Tested and delivered the Leopard Delivery smartphone applications to the Apple iTunes and Google Play stores.- Delivered and implemented the Coles Delivery Lockers system which helped generate revenue for the company.

Responsibilities- Evaluate and test new or modified code, including documentation, to verify that the program functions according to user requirements and conform to establishment guidelines.- Write, revise, and verify quality standards and test procedures for product evaluation to attain quality of software economically and efficiently.- Review computer operating logs to identify program processing errors and to report findings to developers for investigation.Achievements- Acquired ISTQB Foundation certificate and recognised as a Certified Software Tester.

Responsibilities- Provide technical support to users on online community forum and ticketing system.- Identify and escalate problems requiring more in-depth knowledge to appropriate internal resources.- Assist in developing initiatives for improving customer experience.- Maintain high levels of customer service.Achievements- Troubleshoot problems with customers and finding ways in improving the user experience with Nitro software.

Responsibilities- Monitoring Level 1 and Level 2 helpdesk queries. Providing technical support to .NET business applications and SQL Server databases.- Provide proactive management of client systems.- Document full and accurate details of all completed tasks.- Maintain quality services by following organisation standards, minimise downtime, and anticipating issues.- Provide on-call assistance.- Complete .Net development tasks through Agile process.Achievements- Analysed .NET and T-SQL application code and deployed fixes to defects.- Work independently without supervision.

Responsibilities- Actioning issues in Production involving the Inbound process.- Generate plumbing code for Change Program clients.- Development and maintenance of .NET applications and SQL databases.- Liaise with different teams in a number of branches and business lines.- Provide on-call assistance during after hours.Achievements- Received a Line Award of Technical Excellence (ICP UI Audit Logs).- Completed a course in Introduction to Visual Basic .NET- Successfully completing Graduate Program.- Communicate ideas and feedback for completing tasks efficiently.- Utilise research and analysis methods in solving issues.- Establish a rapport with members of the team and external teams.

Responsibilities- Successfully migrate queue definitions and message broker code through the lower level testing and development environments. Also manage and maintain the testing and development environments.- Migration of application code necessary to implement specific EAI services.- Installing and configuring queue definitions.- Creating environment queue managers with increased certainty.- Assist in the upgrade of Omegamon Agents across all Change Program environments.- Use of Microsoft SharePoint for document management and versioning control.Achievements- Completed courses in IBM WebSphere MQ, WebSphere Message Broker, MS Windows Clustering Administration, MS Windows 2003 Server.- Worked as a team to build Queue Managers in the UATB environment.- Consistently complete assigned Change Program Requests in a timely manner.