Frederick S. Email & Phone Number

Downtown Washington DC, Washington, District Of Columbia, United States

• Manage C-Suite/Senior VIPS, work independently and prioritize departmental workload based on direction from senior management and/or client
• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business… Show more
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

Washington, District Of Columbia, United States

• Mcafee Enginneer (August 2019-June 2021)
• Manage C-Suite, Senior VIP and end user accounts, access control(OS, database, middleware, file systems, disk space)
• Provide incident resolution and close incidents and service requests including those escalated to third parties and IT Security Division
• Ensure that all information systems are functional and secure by determining, developing, and implementing enterprise information assurance and security standards and… Show more Mcafee Enginneer (August 2019-June 2021)
• Ensure that all information systems are functional and secure by determining, developing, and implementing enterprise information assurance and security standards and procedures.
• Apply know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

Washington D.C. Metro Area

Responsibilities:Manage end user accounts, disk space quotas and access control (OS, database, middleware, file systems, disk space etc.) Provide incident resolution and close incidents and service requests including those escalated to third parties and IT Security Division.Create and maintain the service requests thru ticketing systems.Deploy new HW/SW.

Arlington, Virginia

• EXPERIENCEEXPERIS Mobile Device Mangament/ Operations/ Desktop Support Specialist (March 2016- Feb 2018)
• OnBoarding and Offboarding of employee’s
• Implemented Asset tagging/ tracking for field equipment (ZOHO Inventory system)
• Building/Troubleshooting PC/Mac for new hires
• Implement business imaging
• Implement solutions via SolarWinds (ticketing system)

Washington D.C. Metro Area

• Analyze customer needs and present value-added solutions
• Ensure that customers leave the store with the best solutions for their needs and the capability to use them
• Deliver the best product set-up and coaching experience possible
• Provide customers with a basic understanding of the functionality of the products and accessories they purchase
• Attend training to better understand the retail store operations and keep up with company and industry trendsSupport daily… Show more
• Attend training to better understand the retail store operations and keep up with company and industry trendsSupport daily business operations, including processing customer transactions and auditing cash receipts.

Foley AL

Responsible for customer building, customer service, time management, sales, and maintaining proficiency in current technologies