Quality Assurance Specialist
Current• Managed and investigated non-conformances, collecting data to support root cause analysis to help improve processes and customer quality.• Assisted in the management of customer complaints and participated in investigations to better improve customer satisfaction.• Contributed to the implementation of CAPAs to address quality issues and prevent their reoccurrence. • Drove the execution of annual management review, preparing data and performing analysis to identify trends and areas for improvement. Proposed specific ideas to improve these areas and better prepare the business for the future.• Assisted in external audits to ensure that the quality and operational processes are in line with applicable standards and regulations.• Performed regular walkthroughs to ensure continued compliance to organizational standards and applicable health, safety, and quality regulations.