Frederick Walker Email & Phone Number

Melbourne, Florida

Provided technical support for IP services by employing test methods to investigate and remedy network anomalies in a 99.9999% up-time environmentMonitored for, analyzed, and troubleshot network problems within an operations center utilizing network management and monitoring tools such as SNMP, Orion, Netflow, CA Spectrum SuiteEfficiently used test methods to troubleshoot WAN/LAN technologies such as Ethernet, IP, Frame Relay, ATM, BGP, QoS, Circuit Emulation, and OSPFWorked with local exchange carriers, ILECs, IXCs, internal and external groups as needed to resolve network issuesRemotely worked with onsite technicians and telecommunication partners to resolve network problemsConfiguration of Cisco routers(Cisco 2900,3825, 3900)

Fort Bragg, Nc

Administers to customer’s networks on site and remotely providing systems and equipment installation, maintenance, backups, problem solving and project support.Participates in planning, designing, and implements data connectivity for local area network (LAN) and wide area network (WAN) changes.Maintains 100% inventory of all communication equipment Documents network related wiring plans, LAN/WAN hardware/software purchases. Researches and evaluates new technologies (hardware and software products) and makes recommendations to implement network enhancing solutions

Fort Bragg, Nc

Provides Tier 2 Support for the United States Army Reserve Command Network Operation Center 24/7365 Performs MAC as needed to include monitoring of SNMP trapsMentors Tier 1 engineers and military personnel on current network and NOC procedures Provides both support to both internal and external customersWorks closely with Tier 3 Engineers as well as dispatching engineers from local exchange carriers to resolve network issues in a timely mannerPerform detailed troubleshooting, installation and maintenance of Cisco devicesDocument network configurations and diagrams.Troubleshooting LAN/WAN worldwide networks for CSX Testing and Configuration, DS3, DS0, T1 and T3 circuit testing

Fort Bragg, Nc

Perform configurations to Cisco routers, Cisco Catalyst switches, ASA firewall appliances, Cisco Coordinating with interfacing agencies for mission performance. Global support and communications of US Armed Forces Providing global VOIP and VOSIP services via Cisco Unified Call Manager (CUCM), and REDCOM switch.VMware installation, maintenance, and operations of virtual servers for network operations, monitoring, and services.Information Assurance and compliancy using Cisco ASA, Cisco Security Manager, cross platform Symantec services, McAfee email and web security appliances, and Eeye Retina Digital Scanner.Providing special services and connections with CDIM (CTM-100 p and c), Promina nx1000 (SA Trunks), TDMA and FDMA connections.Providing Unclassified and Classified data services using End Cryptographic Units (ECU, General Dynamics TACLANE), and Trunk Encryption Devices (TED, KIV-7M)

Baghdad, Iraq/Arlington Va

Responsible for Enterprise wide engineering of the Tier 1 & Tier ½ WAN and day-to-day operations, maintenance, upgrade and problem determination and resolution of the theater classified and unclassified Worked with teams of routing and switching, installing, maintaining and repairing all layer 3 routing devices Installed, maintained and repaired all layer 3 routing, physical layer and fiber optic architectures. Basic understanding of Routing Protocols RIP, OSPF, EIGRP, BGP. Perform detailed troubleshooting, installation and maintenance of Cisco devices, Cisco-based VPN, and network encryption.Perform detailed troubleshooting, installation and maintenance of Cisco ACS, CiscoWorks, SolarWinds network monitoring suite including SolarWinds engineer's edition and all associated toolsets.Demonstrate technical proficiency with Microsoft troubleshooting tools such as PING, NETSTAT, NBTSTAT, TRACEROUTE, IPCONFIG and ARP.Demonstrated technical proficiency in the repair and construction of CAT-5, CAT-5e and CAT-6 straight-thru and crossover connectors and know how CAT-5 twisted-pair works.Coordinate with other contractor companies to repair and make improvements and upgrades to both the physical and logical WAN infrastructure.Document network configurations and diagrams.Detailed understanding of the function of SIPR and NIPR networksEnsured all servers are Information Assurance Vulnerability Alert (IAVA) and Security Technical Implementation Guideline (STIG) compliant by running Retina Scans and Gold Disk.Installed and updated O/S patches as requiredCompleted security scans, identified vulnerabilities and documented plan or actions.Assisted the local functional user administrator with assigning user roles when required.Performed backups of local production databases and ensure backup strategy meets customer expectations.Understanding working with VMS and DISA security compliance settings for the platforms provided to customers.

Baghdad, Iraq

Performed Cisco Call Manager (CCM) upgrades, and backups.Trained and assisted Information Manager Officers (IMO) in the installation, configuration, and troubleshooting of IP Phones.Hands-on with VoIP and telecom equipment, standards and technologies Management and troubleshooting of Cisco Analog and Digital voice gateways and devices.Installation, Management and Monitoring of call manager cluster Configuration of call signaling protocols on Voice Gateways H.323 ,MGCP and SCCP Document network configurations and diagrams.Handled the tasks of managing network account Handled the tasks of following new developments in security protocols, switching/routing technologies and network operations

Jacksonville, Fl

Installation and configuration of Cisco routers and switchesTroubleshooting LAN/WAN worldwide networks for CSX Testing and Configuration, DS3, DS0, T1 and T3 circuit testingFrame-relay access Device (FRADS), Frame relay testing and monitorTroubleshooting with ISP’s, Telco’s worldwide to clear circuit outages(IDNX) Promina 400/800 Inter-digital Switching NetworkStrataview IPX/IGX troubleshootingNewbridge/Alcatel network troubleshootingSatellite VSAT (PES) personal earth station troubleshootingTroubleshooting of CSX network devicesCall center experience, on-call engineer

Durham, Nc

Monitored and managed WAN, LAN and VOIP (Voice over IP) networks for Domestic and international large business clients Troubleshooting LAN/WAN worldwide networks for USA and overseas customersTroubleshooting/problem determination of WAN. (Frame Relay, ISDN, ATM, and Private Line) -LAN Fault determination Frame-relay access Device (FRADS), Frame relay testing and monitorTroubleshooting with ISP’s, Telco’s worldwide to clear circuit outages(IDNX) Promina 400/800 Inter-digital Switching NetworkSatellite VSAT (PES) personal earth station troubleshootingTroubleshooting of AT&T and AT&T customers legacy network devices

Cary, Nc/Fort Lauderdale, Fl

Installation and configuration of Cisco routers and switchesTroubleshooting LAN/WAN worldwide networks for USA and overseas customersTesting and Configuration, DS3, DS0, T1 and T3 circuit testingFrame-relay access Device (FRADS), Frame relay testing and monitorTroubleshooting with ISP’s, Telco’s worldwide to clear circuit outages(IDNX) Promina 400/800 Inter-digital Switching NetworkStrataview IPX/IGX troubleshootingSatellite VSAT (PES) personal earth station troubleshootingCall center experience, on-call engineerPerformed physical and remote circuit testing and logical provisioning. Planned corrective action plan for chronic issues Provided technical support for internal and external customers Newbridge/Alcatel network troubleshootingWorked with Sales team to implement Customer networks.

Education record

Education record

Education record

Education record