Frederick Washington Email and Phone Number

Field Service Engineer for the Southeast. Provide Service and Training to customers who purchase our product line metal detectors, checkweighers, and X-ray systems. Provide customer satisfaction to our customers so they can continue to purchase our product machines. Also perform administrative duties including scheduling, service reports, conference calls and sales and service leads.

Team Lead for International and Domestic Shipping Department and Auditor for Avaya Blue and Red Account.Responsible for completing tasks in reasonable time, full communication with the managers and Field Coordinators for computer on time notes, labor, and reporting parts.Managing time for Daily conference calls with upper management to discuss ideas, upcoming events, issues and work performance.Responsible for supervising the Shipping and Receiving warehouse activites by cycle counting, reconciling variances, determining root cause analysis, maintaining inventory levels, supervising employees, 100% on-time shipping and reporting any issues to management.Manages inventory control and receiving and shipping for 500 to 1000 SKU’s in a high speed automated pick, pack and ship distribution center by use of WMPLUS software of attaining a 99% accuracy rate.Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommend remedial actions.Lead and assign duties to employees, issues written and oral instructions, examine work for exactness, neatness and conformance to company policies. Ensure effective employee relations among workers and resolves grievances. Train employees on all aspects of their jobs within operationPrepare reports and assist with other task as needed.

Provided hands-on support to end users with hardware and software applications.Continually studied operations, identified inefficiencies and implemented improved methods to integrated display systems and processes.Responsible for installation supervisionResponsible for coordinating outside vendors to ensure customer satisfaction in Large Sports VenuesMaintain Daktronics equipment in the service area and gain technical knowledge of displays and controllers. Completed appropriate written documentations and feedback for onsite service and installations.

Provided program leadership, technical direction, and assistance to the customer user and other GE field personnel in the operation, inspection, maintenance and repair of the assigned products.Maintain Administrative responsibilities to coordinate the internal field service activities.Perform duties as the PM (Preventative Maintenance) for all assigned GE product lines and assist the customer with technical understanding of the operation.Trouble-shooting multiple types of GE products.Apply Six Sigma analytical tools to assist the customer with proactive reliability and management.Assist customer with improving reliability and reducing cost of ownership.Assist the company with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services and support.Responsible for assisting customer with spare parts ordering issues resolution and provisioning.