Frederick Foo Email and Phone Number
Frederick Foo work email
- Valid
Frederick Foo personal email
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Over 20 years’ experience in leading a team of 5 to 10 for IT desktop support. Master and knowledgeable on computer hardware, software and repairs. Able to setup and restore any system from any state to optimum working condition. Believe in honest work and nothing is impossible if given time, knowledge, support, training and a bit of luck. With sincerely, honesty and dedication, love to communicate with users to find out their requirements, problems and resolve with them or to calm a heated user down and minimize the impact. Great believer in hands-on, nothing is too dirty or small to do as long it is work and need to get done, proper documentation on process and procedure, educate user and re-educate ourselves to provide the best-in-class service to the customers; both internal and external.Experienced Staff Analyst with a demonstrated history of working in the computer hardware industry. Skilled in Storage, Storage Solutions, Computer setup and software installation. With knowledge of ITIL, ITSM, Software Development Life cycle & Waterfall Methodologies. Explored into DevOps, Scrum and Agile to support Software Development team. Strong engineering professional with Engineer’s Degree focused in Electronic System Engineering from University of Essex. • Lead from 5 to 10 staff to cover 3 local sites and support Asian sites for IT Desktop Support since Nov 1996.• Manage, Source, Evaluate, Test, Deploy and Retire on Computer Hardware and Software lifecycle.
Ez-Link Pte Ltd
View- Website:
- ezlink.com.sg
- Employees:
- 81
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Senior Executive - It Infrastructure And SecurityEz-Link Pte Ltd Jan 2022 - PresentSingaporeMainly Desktop Support plus Operation, Server & Network Support.
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Senior Executive Information TechnologyAutomobile Association Of Singapore Mar 2020 - Dec 2021SingaporeProvide onsite Desktop, Outlook email and AD support for users in 3 sites. Manage many vendors for Network, Server, Firewall, Storage, Video Conferencing, CCTV, CRM, Apps, Web Applications(Word Press), Navision, ASR(GPS/Call Centre), Jackpot system, Safe Entry and etc.. Negotiate with vendors on contract, pricing, generate PO, payment and budget. Involved in many modernization projects like migrate to Office 365, VPN, Terminal services, replacing many dated systems plus upgrade them to Windows 10 in very tight budget. -
Desktop Support LeadPccw Solutions Limited Dec 2019 - Feb 2020SingaporeProvide onsite desktop support for client, Health Science Authority, based on GovTech's Whole-of-Government (WOG) IT governance. Lead a team of 3 supporting more than 10 sites, big and small. Supporting users on Windows 10 enterprise machines with MS Outlook, Office 2016, 365, in house applications for wireless, VPN and etc.. Also, image, update, deployment of new & old hardware to new staff, existing and for Tech refresh. Collection & wiping disk when user leaving. -
Staff AnalystSeagate Technology Jul 2016 - Jul 2019Singapore, Woodland 3IT-FIS MES OSM (Operations and Strategy Management), Singapore ( 18 July 2016 - 2 July 2019 ) Transferred to Factory IT to support guideline, rules and policy on Processes and Tools for the software development. The software development is for factory operation and data collection. • Responsible for Process & SQA for Software Development in IT Factory. Document and update Software development Life cycle changes as the requirement and situation changes.• Administrator for Star Team, GitLab, HP ALM, Plural Sight and Software Release Manager ( In house system for test, deploy, change and approval for software for the production. )• Explore into DevOps, Agile, Scrum, SAFe, Jira plus Patients & Trade Secret for over a year. -
Staff Desktop Support EngineerSeagate Technology Jul 2013 - Jul 2016SingaporeMaster of IT Desktop Support for almost 20 years for all Office and Lab users with their computer, software, applications and printers; later include mobile. Documented and trained new staff for all the IT Desktop operation. Vendor management, sourcing and purchasing approval of computer hardware and software.• Lead from 5 to 10 staff to cover 3 local sites and support Asian sites for IT Desktop Support since Nov 1996.• Provide desktop support for over 3000 users, desktops and laptops in AMK plant and later One North, Shugart, from operators to VPs. Support 12 VPs, 80 directors, 500 Managers and etc. at the beginning. • Managed on boarding 300 over Samsung staff in Korea plus 200 contractors from Samsung to Seagate Korea.• Saved over USD 1,000,000 in PC recycling program from 2002.• Created, trained and supported Helpdesk and Desktop team in AMK and later Asia. • Managed approval, support and co-ordinate new computer hardware and software purchase, upgrades and manage vendors on new machines setup for AMK & Shugart sites. • Supported Technical and equipment logistic issue on the Six Sigma Program.• Evaluate, Test and Deploy new technology for over 3000 desktops and notebooks.• Documentation and update the many processes in Desktop operations. • Evaluate system before they are scrapped.
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Senior Desktop Support EngineerSeagate Technology Jul 1999 - Jul 2013SingaporeIT Desktop Support for AMK, NTP & Kallang
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It Desktop Support EngineerSeagate Technology Nov 1996 - Jul 1999SingaporeIT Desktop Support for AMK, NTP & Kallang
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System EnginnerIbm Ssd Singapore Apr 1996 - Nov 1996SingaporeManage and administrator for AIX (UNIX) on RS/6000 servers in MIS Department
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Product EngineerMicropolis Limited Singapore Jan 1992 - Mar 1996Central Singapore• Product Engineer to sustain and trouble shoot Firmware on SCSI drive.• Data Engineer to collect Production information and present in Omnis 7.• Shadow IT for the computers in Product Engineering Department.
Frederick Foo Skills
Frederick Foo Education Details
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Honours 2Nd Class -
Diploma In Electronic Engineering
Frequently Asked Questions about Frederick Foo
What company does Frederick Foo work for?
Frederick Foo works for Ez-Link Pte Ltd
What is Frederick Foo's role at the current company?
Frederick Foo's current role is Senior Executive - IT Infrastructure and Security.
What is Frederick Foo's email address?
Frederick Foo's email address is fr****@****ate.com
What schools did Frederick Foo attend?
Frederick Foo attended University Of Essex, Ngee Ann Polytechnic.
What skills is Frederick Foo known for?
Frederick Foo has skills like Storage, Microsoft Excel, Project Management, Testing, Program Management, Hardware, Six Sigma, Process Improvement, Product Development, C, Cloud Computing, C++.
Who are Frederick Foo's colleagues?
Frederick Foo's colleagues are Hasnat Ahmed, Malaika Iftikhar, Patrick Yip, Archana Thampi, Susan Tan, Daphne Chan, Nuranisah Mohaimin.
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