Frederick Freitas Monteiro Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Provided mentorship and guidance to junior testers, elevating team performance and consistency.• Enhanced bug identification and reporting processes, reducing turnaround time for issue resolution.• Spearheaded cross-platform consistency checks, improving the overall player experience and linguistic accuracy.• Continued to utilize advanced tools like Jira, memoQ, and TestRail while optimizing testing workflows.

Dublin, County Dublin, Ireland

• Identified and documented bugs with precision, ensuring clear communication for quick resolution.• Performed rigorous and detailed language checks on text databases to enhance localisation quality and maintain consistency across game content.• Verified fixes across various platforms (PlayStation, Xbox, Switch, PC, Mobile), ensuring accuracy and smooth player experiences.• Followed established testing processes while adapting to project-specific needs.• Proficient in using tools like Jira, memoQ, TestRail, and Microsoft Office to streamline testing and reporting.

Dublin, County Dublin, Ireland

• Worked independently in a fast-paced environment, multitasking while delivering excellent customer service.• Handcrafted quality beverages and educated customers on coffee beans, brewing methods, and preparation techniques.• Managed inventories, arranged reorders, and maintained equipment by following operating instructions and performing preventive maintenance.• Ensured a safe and healthy work environment by adhering to organization standards and sanitation regulations.• Continuously sought ways to enhance the store and coffee bar experience, making improvements based on customer feedback and maintaining a welcoming atmosphere.

Dublin, County Dublin, Ireland

• Supported chefs in a fast-paced kitchen, preparing sandwiches, salads, soups, and breakfast items with attention to quality and consistency.• Maintained high standards of cleanliness and organization, ensuring a smooth and efficient kitchen operation.

Curitiba, Brazil

• Delivered technical support to users within the company, addressing technical requests and system outages with prompt resolutions.• Diagnosed and resolved technical issues, managed the installation and updating of operational systems and applications, and replaced hardware components as needed.• Monitored and maintained computer systems and networks to ensure optimal performance.• Configured and managed user accounts and profiles, including resolving password issues to maintain security and seamless access.• Proficient in Microsoft Windows, Microsoft Office, and macOS.

Curitiba, Brazil

• Managed incoming orders and coordinated material requests using IT systems to streamline warehouse operations.• Received, inspected, and accurately allocated computer parts upon arrival.• Conducted quality control checks on completed orders prior to assembly.• Utilized Microsoft Office and SAP for efficient logistics management.

Curitiba, Brazil

• Processed transactions efficiently at a high-volume retail environment, handling cash, credit, and debit payments with precision and a customer-focused approach.• Delivered exceptional service by addressing customer inquiries, resolving issues, and assisting with purchases in a fast-paced setting.• Balanced cash register drawers accurately at the beginning and end of each shift, adhering to company procedures for transaction management.• Used advanced point-of-sale systems to manage transactions, following store policies for handling returns and membership-related issues.

Technical Diploma, Information Technology

• Overview: Completed a comprehensive program in Information Technology with a focus on both theoretical and practical aspects.

Certification In Computer Maintenance

• Overview: Completed a foundational course in computer maintenance with hands-on training. • Skills Developed: Basic computer hardware.

High School Diploma, High School/Secondary Diplomas And Certificates

• Overview: Completed secondary education with a focus on foundational subjects and general knowledge. • Highlights: Developed essential.