Frederick Hines Jr. Email & Phone Number

Sacramento, California, United States

Audited multiple corporate databases to verify completion and payment of jobsSuccessfully submitted 5-10 unpaid jobs per month based on audit findingsSupported dispatch team in closing 75-100 jobs dailyUpdated past jobs to facilitate permit acquisition, special equipment, and access needs

Sacramento, California Area

• Perform new hire field training in all of TAK residential services
• Conduct residential site surveys for communications installs
• Install and/or replace underground and aerial cable
• Install basic residential coaxial cable wiring by drilling penetrations through floors and or walls
• Install cable receivers, modems and various streaming devices
• Demonstrate and educate customers on basic cable system operations and special features

Hayward, CA

Configured and secured wireless and wired networks Perform new hire field training in all of OC Communications residential servicesConducted residential site surveys for communications installs Installed and/or replaced underground and aerial cableInstalled basic residential coaxial cable wiring by drilling penetrations through floors and or wallsInstalled.

Hayward, CA

• Trained as a certified Dish Coach and trained new employees in the field in all IHS services
• Created a new tool that integrated multiple information sources to improve business decisions
• Analyzed performance data gleaned insights and wrote quarterly, mid-year, and annual reports
• Used a knowledge based system to diagnose and resolve problems

Hayward & Fremont CA

Managed a service team of five employeesManaged the hiring, training & development processesManaged weekly scheduling responsibilitiesManaged inventory including ordering, stocking and usage reportsSold vehicle maintenance services to 30 - 40 customers dailyPerformed extensive face to face customer education and service

Alameda, California, United States

Created marketing communications for consulting firm services and newsObtained and organized industry research in support of services and sellable reportsConducted 8-10 phone interviews for each client’s customer retention programsProvided research support to multiple project managers

Cyber Security Certificate, Cyber Security, A

Cyber Security Bootcamp

Business, Marketing/Marketing Management, General

Activities and Societies: CSUH Taekwondo teamCompeted in collegiate taekwondo tournaments locally and across the United States