Information Technology Manager
Austin, Tx, Us
IT Manager*Google Console*ā*Orchestrate migration from Adobe Connect to Zoom*--Ensure 100% up-time for all systems (Adobe Connect, Zoom, Canvas, Zoho, G Suite, Zendesk, Zopim, Help Center, Wordpress & SquareSpace)*Add/Update articles for our (KB) Knowledge Base*SnagIt ~ Use Presets for optimal production--Keep systems lean (Backup and remove users no longer with PLI) (Continuously purging tickets ~ No backlog)--Delegate tasks for System Admins & Operations*Asana*--Craft and extend monthly tech newsletterāAssist with procedures, overflow and escalations. (New responsibilities, Trends)*Hands-On support for Admins from Management*Interview & Hire System AdminsDocument merge with SmartSheet *Grade Reports*--Manage weekly reporting (Trends, Popular channels used to contact support, Whose contacting support(TAs/Admins/Faculty/Students/Leads for sales), Improved Procedures (OR Suggestions on how we CAN improve), Completed and On-Going projects. --Train & on-board users (Facilitators/System Admins/Faculty/Students)*Provide tools for success*--Conduct Systems Test with schools in districts serviced ~ Prior to the 1st day of class / Annual maintenance check / As issues are reported onsite during the semester. --Keep departments up to speed with external/internal request respective to their duties. (CC'ing recipients w/ expertise pertaining to the request and department it involves)--Build Curriculum--Social Media Manager: LinkedIn/Instagram--Curate Leads for Sales (Zoho)*Add district contacts across the US for each school*--Implement and manage SSO*(LMS) - Canvas / Zoom & Adobe Connect*--Manage and distribute FTP accountsāTranscribe video lessons for 508 compliance*Add Closed Caption*--Manage Tutoring Program*Acuity Scheduling*--Extra:Protect identity with iLock360-Reference:Evan Erdberg800.524.8570 x0eerdberg@proxlearn.com600 Congress Ave 14th floorAustin, TX 78701