#SoFrederickAndSoClean #OrganicSoap #Handcrafted in #SmallBatches 🛀🏾 #StrictlyBidness 🧼 THE #LakeTravisLifestyleForLife 🤘🏾 #DJ33rd 🎧 AKA #FrederickLeonRobinsonII AKA #BobbleHead 🦁The Plug: https://dot.cards/sofrederickandsoclean 🚧🦍 #LaFamilia #MiCasaSuCasa 🤝🙏🏾

CartsJanitorConcession Stand WorkerCounter StaffWarehouseEvent Setup and BreakdownDishwasherCashierGeneral LaborFood RunnerDoorman (The Loren Hotel)Q2 Stadium SecurityManager: Valentine713.478.5823SUPPORT@QWICK.COM

Promote the sales of Wine, Beer and Spirits off premiseSubmit reporting for each event after performanceManager:Ina Ignacio210-380-3611

• Restaurant Operations• ServSafe Certified• Trainer• Person in Charge• Fry Station• GATOR• Portor• Birthday Champion and Ambassador• Maintenance Coordinator• Cashier• Complete Restaurant Impact Walk, Daily Planning, Pre Shift Huddle and Food Safety Checklist in Zenput• Coach Family Members• Develop Talent• Labor Deployment• Floor Management• Shift Management• Front of House Manager• Guest Service Relations• Key Holder• BOS Processing• Kitchen Manager• Parking Lot CheckManager: Reginald Tyrone(512) 458-4451Address: 2801 W Anderson Ln., Austin, TX 78757

Ballroom Setup and Breakdown• SXSW EDU 2023Manage Operations for Vaccine Site(s)* Little Walnut* Delco Event Center* Utilize Salesforce for Intake and check-in* Monitor and Direct Flow of Traffic* Administrative duties to ensure of a smooth operation* Manage clipboard development and distributionProLodge Dispatch in Austin, Texas* Housekeeping* Laundry* Trash* Receptionist* Clerk* Provide Southern Hospitality for the homelessReference(s):Nathan Deer, nathan@evinsjobs.com, 737.263.20947320 N Mopac Expy #101, Austin, TX 78731

> Bird Specialist> Security Team Chairman> Restaurant Imaging> Certified Trainer> Cashier> Busser> Handheld Outside in Drive Thru> Marinate Bird*** EMPLOYEE OF THE MONTH ****** RECORD HOLDER for Fastest Time to Marinate 12 Buckets of Bird and Total Waste ***Manager: Ryan512.474.2751Address: 415 W Martin Luther King Jr Blvd, Austin, TX 78701

Off Premise Brand Ambassador / Influencer• Barrel & Banter• Chattanooga Whiskey• Native Whiskey• Insolito Tequila• Rolling Fork Rum• Lockwood Bourbon Cream• Lockwood Straight Bourbon Whiskey• Lockwood Rye Whiskey• Lockwood Texas Gin• B.R. Distilling Riverset Small Batch Rye Whiskey• B.R. Distilling Blue Note Juke Joint Whiskey• Sammys Beach Canshttps://www.linkedin.com/company/strongsidebrands

Back Office Agent• Adjudicate Work Items• MEUC Applications, Proof of Income, Proof of Employment, Fraud Verifications, Wage Recheck• Scrum Master• Manage Weekly Newsletter and Group Activities for mental and physical health!Virtual Call Center RepresentativeTrainer & Backup Support LeadWeCare Champion• Advocate Well-BeingSkills 2 Succeed• Introduction to Business Meetings• Mobile - Work Life BalanceContracted worker for Accenture in support of expanded unemployment insurance programfor a large state.Details of the position:Serviced claimant calls in a virtual call center environment including, but not limited to:➢ Filing of Regular and Federal pandemic extended benefit claims.➢ Addressing of basic account inquiries.➢ Identification and resolution support for varied and complex account situations.➢ Adherence to State directed protocol and work instruction for issue resolutionSkills learned and applied while working this position include:➢ Call de-escalation techniques and methods➢ Ticket Escalations via Service Now➢ Strong focus on customer service and process compliance➢ Operational awareness of project service level targets and individual performance➢ Clear and concise communication of necessary next steps in individualized situations.➢ Responsible management of position requirements in an independent, virtual environment.*** Ability to take ownership of the call after a beginning of “I need to speak with your supervisor."Use of varied voice inflections to enhance the impact/importance of a message as well as when to avoidand/or add pauses in messaging.Position was virtual so I had autonomy throughout my daily duties while navigating when toseek assistance for uncertain claimant concerns as well as when to escalate a call. ***Reference(s):• Carl Holland (carl.holland@accenture.com)• Carolyn Hustedde (hustedde.carolyn@accenture.com)973.841.2220

“Ring” Security> Support> Customer Service> SalesSME(Subject Matter Expert)> Escalations> Be of access to all agents with requests/concerns> Sales Coach> Above & Beyond Customer Service* Triage Inbound inquiries*> Kustomer> Mac use only> Consistently exceeded or met sales quota> Ranked in top tier by QAAwards:> Club 100 for call quality 🚀> Highest paid consultant per incentive/bonus program(January 2020) 🤑13011 McCallen PassBuilding A Unit 210Austin, TX 78753> (512) 487-7103> Manager: Manav Dhawan

https://freshplusaustin.com/> Part-Time Deli Clerk> Serve & up/cross sell> Fulfill orders via phone> Butcher & Meat Slicer> Handcraft sandwiches> Food Prep> Highly Favored for Customer Service> Replenish department respective to closing duties*** Partnership ***> Natural Soaps from So Frederick & So Clean coming soon> http://www.sofrederickandsoclean.com/Address: 1221 W Lynn St, Austin, TX 78703> (512) 477-5574> Manager: Andee

https://www.capgemini.com/Service Desk Analyst for the State of Georgia:> Handle Inbound calls for tech supportConduct Outbound calls, respectively> Champion Xpress to end-users1st place in registering end-users indefinitely*** $100 monthly bonus ***> Ticket incidents via "Remedy" 8.1 ITSM with detail> Train New-Hires best practices*** Top performer for 2 out of the first 5 months after start date ****** Quarterly bonus earned ****** Potential offer for remote work per quality metrics ***> Seek & Extend improvements regarding operations*** Workflows & Resources ***> Provide immaculate customer service*** Best CSAT score from end-user surveys ***> Communicating expertise with precisionTroubleshoot VPN connections for remote workers, using Multi-factor Authentication (MFA) methods.Performed password resets / unlock accts. in Active directory, Office 365 / SharePoint accounts.Create and escalate dispatch tickets (AT&T) for voice / data outages and Dell hardware breaks reported by end users.Contact end users when pending tickets needed additional information for resolution.600 Center Ridge DrAustin, TX 78753Supervisor: Danielle Harvill(512) 953-6700

IT Manager*Google Console*—*Orchestrate migration from Adobe Connect to Zoom*--Ensure 100% up-time for all systems (Adobe Connect, Zoom, Canvas, Zoho, G Suite, Zendesk, Zopim, Help Center, Wordpress & SquareSpace)*Add/Update articles for our (KB) Knowledge Base*SnagIt ~ Use Presets for optimal production--Keep systems lean (Backup and remove users no longer with PLI) (Continuously purging tickets ~ No backlog)--Delegate tasks for System Admins & Operations*Asana*--Craft and extend monthly tech newsletter—Assist with procedures, overflow and escalations. (New responsibilities, Trends)*Hands-On support for Admins from Management*Interview & Hire System AdminsDocument merge with SmartSheet *Grade Reports*--Manage weekly reporting (Trends, Popular channels used to contact support, Whose contacting support(TAs/Admins/Faculty/Students/Leads for sales), Improved Procedures (OR Suggestions on how we CAN improve), Completed and On-Going projects. --Train & on-board users (Facilitators/System Admins/Faculty/Students)*Provide tools for success*--Conduct Systems Test with schools in districts serviced ~ Prior to the 1st day of class / Annual maintenance check / As issues are reported onsite during the semester. --Keep departments up to speed with external/internal request respective to their duties. (CC'ing recipients w/ expertise pertaining to the request and department it involves)--Build Curriculum--Social Media Manager: LinkedIn/Instagram--Curate Leads for Sales (Zoho)*Add district contacts across the US for each school*--Implement and manage SSO*(LMS) - Canvas / Zoom & Adobe Connect*--Manage and distribute FTP accounts—Transcribe video lessons for 508 compliance*Add Closed Caption*--Manage Tutoring Program*Acuity Scheduling*--Extra:Protect identity with iLock360-Reference:Evan Erdberg800.524.8570 x0eerdberg@proxlearn.com600 Congress Ave 14th floorAustin, TX 78701

frobinson@proxlearn.comhttps://proximity.zendesk.com/hc/en-us/articles/214489943-Contacting-Support-Best-Bet*Envisioned, Developed & Implemented Tutoring Program*> Flexed current operations/assets> http://proxlearn.com/tutoringBusiness Page(s)https://twitter.com/ProxLearninghttps://www.facebook.com/proxlearn/https://www.linkedin.com/company/proximity-learning-inc-?trk=company_logoMother Maryam Foundation:http://mothermaryam.org/Manage IT Department:On-board, train and support teachers, students and facilitatorsConduct systems test with IT admins onsite/online pre implementationCollaborative with Google DocsContribute documentation for accreditation & Continuous Improvement PlanAdminister website (Wordpress | Squarespace)Manage Live Chat ~ Zopim aka Zendesk ChatTroubleshooting printer - ImagePress C700Image devices for new hires w/ necessary programsDevelop CSS & HTML filesResearch projectsConvert files using CloudConvertLead development for sales ~ Add contacts to Zoho for sales ~ Business intelligenceGenerate revenue - Developed Tutoring Operation / Accountant & CollectionsReport to upper managementCoordinate mass mailing projects - Mail merge using Microsoft Word & Google DriveManage intern(s) - Delegate duties---System Administration: GSuite, Box, Adobe Connect & Canvas, Zendesk, VHL, HRW, Zoho, Booker and Deputy:Constant probe to improve systems & operationsCraft quizzes for Teachers & Facilitators in CanvasSupport QuizletLeverage slideshare.netStore & manage files in BoxSetup courses in Canvas for enrollmentField & facilitate inbound inquiries via 800 number.Log & file FAQs for ZendeskUpdate Knowledge BaseRecord videos using SnagIt---Time management:Complete & track tasks using AsanaOrganized for agile developmentUtilize Canned Responses Utilize calendar invites & reminders--Professional Dev:Written/Verbal communication--Extras:Fantasy Football commissioner

SEO - SEM - PPC - Local & National plansWebsite Design & Development Website mobilization ($299 + 14.99/month)Organically ranking clients on pg.1 Optimal conversion rates - Long-tailed keywordsTremendous ROI *Clients for example: Http://sportingbucks.comHttp://milehighclubhtx.com*Request quote(s):https://goo.gl/forms/YtsosCh0JseD6GsQ2Make Payment(s):https://venmo.com/FLR-IIMerchant Services: Credit Card Processing - Email recent merchant statement today for a free cost comparison:Frederick8698@gmail.comPhone:512.786.9545Like page to stay up to date with SEM news & trends: Facebook.com/seowithresults

CFA @ The villages of WestlakeChain Rank: #2 in the countryOperator: Alan WilliamsDuties:Extend blessings through Jesus Christ.Cashier for lobbyTake orders for the drive-thru via headsetKeep station maintained for easy closing dutiesPack and expedite meals for the express laneBuss tables and keep the lobby clean for guestKeep trash at near emptyAll closing duties required to prepare morning crew. Field and store deferred ordersDeliver catering ordersTrain new hiresStay tuned with business communication using SLACK---Data Management: Track performance daily---Hired as contractor in addition to responsibilities above:Sweep & Mop Lobby Floors after hoursClean RestoomsInvoice each month via aynax.com---Accolades:Employee of the month: April 16*Set record for # of votes.*Reference:David Snow701 S Capital of Texas HwyUnit L400Westlake Hills, TX 78746(512) 329-9171

Arrive before drivers to pack mealsBuild boxes for delivery outside of operating hours to replenish supplyPack and deliver mealsTrain new hiresMarket deals and specials via social media ~ GrouponReference:Gerry FlynnFounder + CEOp. (512) 960-3535 e. gerry@fixedfoods.com

Inbound Technical Support:(DNS , Email, Billing, Migrations, Security, Pending, CPanel, RWHM)Report to SupervisorComply with conformance - Time available to work per time clocked in Punctual to workPraised for clutch customer service by clients and companyAttended sessions for professional developmentExecute GatorShell commands:Linux landscape - YakuakeVerify clients before supporting Meet and exceed phone call metrics ---Add-On Sales 27 conversions in one pay period | Sound bite from phone call used to train other reps Lead Pass - SEO, Upgrades, Managed designs, Add-Ons, Google Apps---Daily Applications:MegaToolISInetJiveBusinessOnTappWhoIsLeafDNS---David Frignoca: Manager2500 Ridgepoint Dr.ATX, 78754(602) 226-2389

Business development:Utilized Salesforce to keep track of contacts and accountsCreate Quotes for sales - Resolve discrepancies with financeProcess Orders for SalesUplifted fellow Business Development RepsFacilitate relevant content enabling reps to build rapport with accountsPartnered through Microsoft Lync with colleaguesAnalyze prospects via LinkedIn Sales NavigatorRestructured Outlook OperationsCommunicate through SharePointMonitor Website Alive - Inbound Chat( Architecture & Modeling | Database performance ). Lead Development:Cold Call leadsQualify leads in Salesforce for salesMaintain consistent production by hitting weekly numbers - Top performerDeployed great interpersonal skills to build team moralInterim IT:Counseled ports and socketsConnect voice and data for new hiresGet your hands dirty with an evaluation; check below: ER/Studio (Architecture & Data Modeling) Enterprise - https://downloads.embarcadero.com/free/er_studio_enterpriseData Architect - https://downloads.embarcadero.com/free/er_studio_data_architect App Development: http://www.appmethod.com/ Database Development, Administration & Performance DB Power Studio - https://downloads.embarcadero.com/free/DBPowerStudioXE Support is 877-783-5332 and the link is www.embarcadero.com/support Any further issues; please contact me directly. Thank you, Frederick RobinsonBusiness DevelopmentReference:Chris Tiemann10801-1 N. Mopac Expressway, Suite 250Austin, TX 78759Frederick.Robinson@embarcadero.comOffice: 512.226.8414 |

Sold promotional merchandise for commissions Retain clients by diffusing situations when guest were unhappy Generate Z reports at the EOB for managementMonitor cash flow and make banks runs to keep safe stockedProcess fraternity orders using forkliftReceive orders and transfers by truck fulfilling inventory Kept manager aware of promotional product reaching reorder pointsInherited great knowledge of all spirits and wineMaintained store during busy hours driving revenueReference:Christian Kazan2932 Guadalupe StATX, 78705(512) 478-4646

Owner:Annie.wells@yahoo.comDesigned online gallery of art by local artist to publish in websiteWrote professional business proposal for website developmentNetworked with graphic designer and web developer for getting started suggestionsStructured galleries for CTA art shows.Developed database with business contacts in ExcelWrote blog about CTA event. Distributed to writer from American Statesman.Project manager Provisions procurement for eventsOur Dream Team:https://centraltexasannie.wordpress.com/about/https://www.facebook.com/CTAConsulting

Promoted from Busser to Server per recognized work ethicHighly requested and compensated for service by guest and management Top salesman regarding tickets and specials off menu Letter of recommendation from management. Victor Farnsworth (512) 773.0045 Victor.farnsworth@gmail.com

Shot paid scene for DVDExecutive producer: Denise Hidgson(512) 658-7141

Achieved sales quota in multiple departmentsWorked in Home, Bath, Mens and children'sStock sales floor to keep business flourishingCashier for assigned departmentsContact: Amy Fitz ( 512) 263-0520

Meet and greet golfers as they arrive to golf coursePrepare golf course before business hoursPick range to restock balls and keep the greens clear of congestionAssisted guest throughout course with inquiries to clubhouseMaintenance karts to keep them in tip-top shapeWorked at sister property as well: Yaupon Golf Course

Relational customer service provided making guest feel comfortable shopping at our location. Perhaps even motivate them to visit us opposed to other locationsRecover Stock after receiving the truckAssemble floor plans according to corporate diagramsCashier for front of store