Fred Martin

Fred Martin Email and Phone Number

Service Coordinator at UBS @ Service NSW
haymarket, new south wales, australia
Fred Martin's Location
Greater Sydney Area, Australia
Fred Martin's Contact Details

Fred Martin personal email

n/a
About Fred Martin

Specialties: Service Delivery and Customer Service in the fields of Information Technology and Banking

Fred Martin's Current Company Details
Service NSW

Service Nsw

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Service Coordinator at UBS
haymarket, new south wales, australia
Employees:
1514
Fred Martin Work Experience Details
  • Service Nsw
    Customer Service Representative
    Service Nsw Nov 2014 - Present
    Burwood, New South Wales, Australia
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  • Citi
    Customer Service Representative
    Citi 2011 - 2014
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  • Ubs
    Service Request Administrator
    Ubs Jun 2004 - Oct 2010
    Proactive management of IT requests through entire life cycleGenerate service work flow and assign to relevant Service TeamsFirst point of contact for service disputes and escalations Management reporting and analysis of service fulfillment metricsService queue managementMaintain knowledge ware relevant to Service products and procurement processes
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  • Techontap Australia
    Communications Partner
    Techontap Australia Dec 2003 - Jun 2004
    Conduct Technology potential and capability study of client business processes.Provide technical proposals to accommodate business communication needs.Coordinate fulfillment of client technology solutions.Act as Communications Partner for clients ongoing technology needs.
  • Ncr Australia
    Support Specialist
    Ncr Australia Oct 1994 - Sep 2003
    Provided timely and professional technical services to support computer technologies implemented by Westpac Banking Corporation.Provided second-level support of network, computer equipment and software technology.Installation and maintenance of computer technologies.Upheld computer security, licensing and virus control processes. User administration and user training.
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  • Westpac Banking Corp
    Technical Support Officer
    Westpac Banking Corp Feb 1986 - Sep 1994
    As a Technical Support Officer (Jul92-Sep94)Provided second-level support to Westpac and A.G.C. computer users in the Sydney CBD and in Metropolitan sites.Provided Help Desk support of applications, hardware and software for PC users nationwide.As a PC Analyst/Programmer (May88-Jul92)Analysd, designed and developed Database and Spreadsheet applications in accordance to Westpac Development Guidelines. Administered PC Assets in accordance to Westpac Computer Security Standards. Maintained internal Management Reporting Systems.As a Customer Service Officer (Feb86-May88)Provided customer support to credit card customers. Investigated and resolved cardholder disputed credit card transactions. Investigated other bank and fraudulent credit card disputes involving Merchants using Wespac credit card payment facilities.
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  • Komatsu Australia
    Sales Clerk / Asst. Inventory Controller
    Komatsu Australia Jun 1979 - Jan 1986
    Processing of customer orders. Generate Picking and Shipment documentation. Collaborated with warehouse personnel and courier companies to arrange incoming/outgoing deliveries.Processed incoming shipments and emergency back-orders for the replenishment of Stock.Analyzed Parts movements to determine Stock replenishment and redundancy.

Fred Martin Skills

Service Delivery Incident Management Software Documentation Hardware Troubleshooting Management Business Process Customer Service Process Improvement Service Management Bmc Remedy Sla Windows Microsoft Office Windows 7 Call Center Telecommunications Call Centers It Service Management Business Process Improvement Documentation Remedy Problem Solving Laptops Computer Hardware Operating Systems Antivirus Outlook Negotiation Escalation

Fred Martin Education Details

  • North Sydney Tafe
    North Sydney Tafe
    Associate Diploma Business - Microcomputers
  • Marist Brothers Pagewood
    Marist Brothers Pagewood
    Higher School Certificate

Frequently Asked Questions about Fred Martin

What company does Fred Martin work for?

Fred Martin works for Service Nsw

What is Fred Martin's role at the current company?

Fred Martin's current role is Service Coordinator at UBS.

What is Fred Martin's email address?

Fred Martin's email address is fr****@****ond.com

What schools did Fred Martin attend?

Fred Martin attended North Sydney Tafe, Marist Brothers Pagewood.

What are some of Fred Martin's interests?

Fred Martin has interest in Family, Forex Trading, Drop Shipping, Ebooks, Golf, Passive Income Opportunities, Internet Marketing.

What skills is Fred Martin known for?

Fred Martin has skills like Service Delivery, Incident Management, Software Documentation, Hardware, Troubleshooting, Management, Business Process, Customer Service, Process Improvement, Service Management, Bmc Remedy, Sla.

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