Fred Miller Email & Phone Number

2213 16Th Street Bedford, In. 47421

Thrilled to join this great organization in beautiful Bedford, Indiana. It's a pleasure working with some familiar faces again, as well as the many new ones!

United States

120 E. Market St. Indianapolis, In

Improved business processes for each department via analysis and collaboration. Responsible for long-term business planning at the managerial and executive level. Collaborated with department management to develop financial plans. Analyzed the performance of support functions for departments such as human resources and implemented improvements. Assisted project managers on costing for special project proposals. Implemented client survey process to ensure client satisfaction and continued process improvement. Conducted employee performance reviews to ensure career path growth. • Drove company revenue that averaged in excess of $1.75 Million per year• Increased marketing appointment production by 35% via Salesforce implementation• Oversaw expansion and implementation of new company multi-year help desk product• Ensured customer satisfaction and process improvement via client surveys / feedback

120 E. Market St. Indianapolis, In.

Developed cost savings models for client approval related to prospective vendor migration. Ensured accuracy and timeliness of monthly savings report deliverables. Organized and directed remote smartphone roll-out special projects. Developed vendor partnerships via client revenue data presentations and the use of market impact projections. Mediated client-vendor billing disputes and negotiated client-friendly resolutions.• Exceeded $1 Million in term savings for largest multi-year client• Increased the number of help desk clients by 50% during tenure• Negotiated free hardware and installation of cellphone signal enhancement nodes for client, ($30,000) value.

120 E. Market St. Indianapolis, In.

Audited client invoices for errors, overcharges and inefficiencies. Created cost-savings projections based on audit findings. Interfaced with client vendors to correct billing errors, negotiate credits and ensure timely application to accounts. • Negotiated $100,000 mobility invoice credit• Identified / implemented $120,000 client term savings based on account research and analysis / vendor interaction• Developed and implemented company help desk product for multi-year clients which led to monthly revenue in excess of $40,000

Bloomington, Indiana Area

Optimized client’s telecom cost structure by reducing their overall expense through vendor invoice audits and credit procurement. Held vendors accountable for client billing and escalated problems issues to resolution.• Negotiated $30,000 mobility invoice credit• Analyzed and identified $45,000 monthly savings on client wireless account