Fred Tucker Email & Phone Number

Atlanta, Georgia, United States

Lead initiatives associated with the Global CRM seller experience and IBM business models. Complete the detailed designs, including approval, in partnership with the technical and development teamsAssist with facilitation of demand management and prioritization processesRepresent the seller experience across all designs of the IBM Sales Cloud platform, including enablement, communications and trainingAdvocate for the seller experience, with a focus on value for the sellers within the e2e experienceLeverage best practices from the marketplace, other clients, Red Hat, etc, to ensure an outside in focus on the best possible seller and client experienceRepresent the seller experience design team with other cross functional teams, to assert the seller experience needs and capabilities requiredEngage sellers directly for input on designs, design ideas, additional capabilities etc, both directly to individual sellers as well as by leading the Seller Experience Forum (SEF)

Atlanta, Georgia, United States

Responsible for ensuring that IBM Watson & Cloud Platform customers can successfully onboard and use their Services Entitlements in their defined Solution/Usage scenario, resulting in customer satisfaction, retention, growth, and reference-ability.

Smyrna, Ga

As a Business Programs Manager, I am responsible for multiple projects whether in limited duration or on a continuing basis. My primary platform is CRM (SalesForce and SugarCRM). Within CRM, for my organization or Business Unit, I am responsible for program development (requirements gathering and vendor search), planning, guidance, testing, deployment, and technical support to ensure that business objectives are met. I Influence and advise various levels of management in strategic and tactical decisions to address business challenges. With a primary focus on increasing Sales Rep productivity and their CRM user experience, I also analyze complex or new situations and implement solutions, generate comprehensive data reports to key decision makers, develop new approaches, procedures and processes. As the primary focal and CRM administrator, I provide application training of both SalesForce and SugarCRM to various sales teams.

Smyrna Ga

* Meet with internal clients to determine requirements and provide solutions to improve productivity for customers* Work with internal clients to define the scope of a project* Plan timescales and the resources needed* Clarify a client's system specifications, understanding their work practices and the nature of their business* Liaising with staff at all levels * Define software, hardware and network requirements* Analyze IT requirements and assisted in the delivery and deployment of applications to customers in response to specific business requirements* Conduct database administration for web based application.* Conduct program testing and problem resolution for applications pertaining to the business.* Provide technical support and troubleshooting for specific business applications.