Frédéric Mergel Email and Phone Number
Group CTO and CISO - IT Shared Services - Technology, Operations and Cyber Security at
@
Groupe Delachaux
Paris, FR
Frédéric Mergel's Location
Paris, Île-de-France, France, France
Frédéric Mergel's Contact Details
Frédéric Mergel work email
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Frédéric Mergel personal email
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Frédéric Mergel phone numbers
About Frédéric Mergel
With a broad multi-faceted grasp of digital IT management & transformation in international critical businesses, dealing with IS architecture & infrastructure, IT operations & automation, cyber security, cloud transformation, modern workplace, my focus is to be instrumental in raising the bar, engaging teams to deliver fit-for-purpose & sustainable IT solutions & capabilities.
Frédéric Mergel's Current Company Details
Groupe Delachaux
View
Group CTO and CISO - IT Shared Services - Technology, Operations and Cyber Security
Paris, FR
- Website:
- delachaux.com
- Employees:
- 106
Frédéric Mergel Work Experience Details
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Group Cto And Ciso - It Shared Services - Technology, Operations And Cyber SecurityGroupe DelachauxParis, Fr
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Group Cto & Ciso - It Shared Services - Technology, Operations & Cyber SecurityGroupe Delachaux Jan 2023 - PresentColombes, Île-De-France, FrInternational Group Technology & Cyber Security Office Management (EMEA, US, APAC)- IT Architectures & Infrastructures Management, IT Sourcing & Solution Design Authority- SOC Implementation (XDR / EDR)- Hub & Spokes Cloud IaaS/PaaS, Datacenters- Modern Workplace Services Engineering ( Office365,IAM/Azure AD, onprem AD, MFA, EndPoint Management)- LAN-WAN Network Architecture & Operations (SDWAN, NextGen Firewall, VPN)- Factory Edge Computing
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Group Cto - Cloud Transformation - It Foundations & Cyber SecurityEurop Assistance Jan 2016 - Dec 2022Paris, Ile-De-France, FrEurop Assistance (Generali Group) is an international assistance & insurance company (9,000+ employees) operating 24/7 across the globe and delivering mission-critical assistance & care services in 30+ geographies.As Group CTO & CISO, I've been leading the move-to-cloud & In-Depth Defense group-wide transformation, from the Design , Build/Migrate up to the operating model evolution & run phases (infrastructure & legacy apps replatforming & cloud-native - Azure/AWS - architectures) across all geos and 30+ Europ Assistance 24/7 operating companies (Europe, US, ...). The challenge was to transform all of our foundations , adopting new cutting-edge technologies (virtual agent & automation/RPA) while running real-time 24/7 assistance platforms and assistance centers across the board, with e-business/e-commerce platform (e-travel, auto / towing / road-side assistance, health & medical assistance) & multi-channel contact centers & CRM, while ensuring compliance with insurance regulations & securirty/data privacy requirements (PCI-DSS, GDPR, US § HIPAA, ISO27k,) -
It Infrastructures & Operations Director - Gaming & Retail Services / E-CommercePmu Apr 2014 - Jan 2016Paris, Île-De-France, FrManaged the IT Technical Architecture, Infrastructures & Operations Service Center (80+ FTE, 30+ m€/yr) in the framework of 24/7 real-time lines of business (horse races betting, sports betting, skill games).Supervised the technology & infrastructure transformation plan (New tier3/Tier4 Datacenter Migration, Private Cloud /Virtutalization Design & Build, New Core Network & Storage infrastructures overhaul)Improved DRP capabilitiesImproved QoS KPIs on core business/IT real time process (retail & digital channels) with a positive P&L impactDesigned & initiated a new operating service center model, bringing more agile business service-oriented focus along with enhanced technology expertises & efficiencies. -
Axa Tech - Global It Project Director & Head Of It Services DeliveryAxa Dec 2011 - Apr 2014Paris, Fr, FrLed, built and rolled out group-wide workplace office365 collaboration services.Migrated AXA entities, (Europe, US, Asia, 60,000+ employees) through a full life-cycle stream-based project structure (onboarding steps, assessment, design, build, migrate, operate). Implemented a new operating model based upon a 24/7 Cloud Collaborative Center of Expertise to support small and medium businesses in their digital workplace /office365 journey -
Axa Technology - Insurance Crm & Call Center Platforms - It Operations ManagerAxa Feb 2010 - Dec 2011Paris, Fr, FrManaged the Axa France IT Contact Center Intensive Care Unit (Build & Run, ~ 50 IT technical experts) specialized in CRM (Siebel) Platforms, CTI infrastructures (Genesys), Telephony over IP, Middleware ESB, Eletronic Documents Management, and Filenet Business Process Management, Strenghtened the Quality of Services of the mission-critical contact center ecosystem through in-depth technical archirecture improvement & rebuild, IT ops team upskilling, and streamlined ITIL change & run operational processes.
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Insurance It Projects & Service Delivery Manager (Life & Savings, P&C Platforms)Axa Technology Services Dec 2004 - Feb 2009Paris, Fr, FrManaged a portofolio of Insurance IT infrastructures & platforms Implementation Projects (Life & Savings platform Health Insurance Platform, P&C platforms). Set up project dashboards, reports and & monitor projects KPIs (OTOBOS) as per AXA project methodology & frameworkManaged & coordinated a pool of Project Managers (10-15 PMs)Supervised IT technical implementation (infrastructures build & run, IT operations) to ensure on time, on budget, on specs implementation.Led the Datacenters consolidation & Servers Virtualization Program for AXA Entities in France (4000 worklaods).Built & Managed a Virtualization Practice ("Design, Build & Run") specialized in Vmware infrastructures & automation (P2V, V2V processes - Vmware ESX/Vsphere infra, Quest, DoubleTake)
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Head Of Group Internet Insurance Portals & Platforms - Technical Design, Build & RunAxa Technology Services Oct 2001 - Dec 2004Paris, Fr, FrManaged and developed the IT Group Technology Solutions Unit, specialized in Infrastructures, Architecture & Security (10 IT experts)In charge of e-solutions & platforms Design (PoC, MVP), Build, Rollout & Run services.
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It Operations & Infrastructures Manager - Internet Services ProviderSfr Jun 2000 - Oct 2001Paris, Île-De-France, FrManaged the 24x7 IT Datacenter, infrastrucutres operations of a major [#2) French-market ISP.Coordinated 30+ experts in different technology & services areasBuilt a new IT Infrastructures & Operations Core Unit (CoE) organization.Improved process, through trouble-ticketing platform, change & run ITIL processesOptimized/whittling down IT Running costs (-15%) by rationalizating core infrastructures, maintenance & adopting opensource components on (databases, monitoring, scheduling, radius, load balancing, )Technology areas : IPv4/IPv6, ADSL, Linux infrastructure, MySQL/Postgre, LAMP, Nagios, Bind, Cisco Core Network, NAS/SAN , VLAN 8021q, switchingLed Task forces, technical implementation & migrations based upon, third party vendors (Cisco, enterasys/cabletron, Sun Microsystems, Netapp, Nortel Alteon, Radware, ...) -
It Project Manager - Mediation, Invoicing & Billing PlatformSfr Jan 1998 - Sep 2000Paris, Île-De-France, FrIT Projects Lead on mission-critical business/IT platforms based upon major telecom software packages in the field of : - Customer Care, Mediaion, Billing, Invoicing, Settlement Systems & platforms.- Network Management, Mediation, service provisionningIn charge of driving the full cycle : from business requirements, technical design, build to go live & run.
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Telecom Software Development Lead & Technical ArchitectCapgemini 1993 - 1998Paris, France, FrTelecom/Network Management Software Development (Unix/Linux, C/C++/Java)Web B2C Portals Development & integration (Infranet, Netscape Suitespot, LDAPHigh-Availability Architectures Design, Build & Run (HPUX, Switch-over, HP MCS Guard)Unix/Linux System Engineeer & DBA (Oracle, Ingres)Citrix Platform -
Military Service - Scientifique Du Contingent - R&D Software Dev Engineer - Cap Gemini IndustriesDga - Direction Générale De L'Armement Sep 1993 - Aug 1994Paris Cedex 15, Cs 21623, FrR&D Software development Engineer specialized in Signal Processing, embedded system, sensors, image digital processing / shape recognition, Artificial intelligence / Hopfield Adaptative neural networks -
It/Telecom Engineer InternSagem Group : Silec (Société Industrielle Des Liaisons Electriques) Feb 1993 - Jul 1993Study (specifications, design , development, unit & integration tests) of advanced features for crossroads signalling & car traffic regulation management system
Frédéric Mergel Skills
Service Delivery
It Operations
Architecture
Project Management
Itil
Data Center
It Strategy
Enterprise Architecture
Outsourcing
It Service Management
It Management
Pmo
Project Delivery
Virtualization
Project Portfolio Management
Infrastructure
Solution Architecture
Cloud Computing
Team Management
Program Management
Change Management
Unix
Business Case
Agile Methodologies
Business Process
Oracle
Telecommunications
Vmware Esx
Voip
Vmware
Crm
Microsoft Exchange
Ldap
Disaster Recovery
Incident Management
Windows
Linux
Business Continuity
Cisco Technologies
Team Leadership
Networking
System Administration
Business Transformation
Service Management
Security
Information Technology
Servers
Management
Customer Relationship Management
Contact Centers
Frédéric Mergel Education Details
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InseadInternational Business Performance & Change Management -
Université Sorbonne Paris NordComputer Systems Networking And Telecommunications
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Universite De LorrainePhysics & Computer Sciences
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Lycée PoincaréBiology
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CertyouCyber Security - It Security Management
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Université Paris 13Computer Systems Networking And Telecommunications
Frequently Asked Questions about Frédéric Mergel
What company does Frédéric Mergel work for?
Frédéric Mergel works for Groupe Delachaux
What is Frédéric Mergel's role at the current company?
Frédéric Mergel's current role is Group CTO and CISO - IT Shared Services - Technology, Operations and Cyber Security.
What is Frédéric Mergel's email address?
Frédéric Mergel's email address is fm****@****nce.com
What is Frédéric Mergel's direct phone number?
Frédéric Mergel's direct phone number is +331583*****
What schools did Frédéric Mergel attend?
Frédéric Mergel attended Insead, Université Sorbonne Paris Nord, Universite De Lorraine, Lycée Poincaré, Certyou, Université Paris 13.
What skills is Frédéric Mergel known for?
Frédéric Mergel has skills like Service Delivery, It Operations, Architecture, Project Management, Itil, Data Center, It Strategy, Enterprise Architecture, Outsourcing, It Service Management, It Management, Pmo.
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