It Service Manager
CurrentI am member of a high-performing team. We dedicate ourselves to efficiently utilize resources to transform a complex environment into a value-added Identity and Access Management service for customers, partners, suppliers, and workforce.• Mentored DevOps and Support teams to embrace the established incident management process, as being part of a culture to look for continuous improvement.• Forged problem management process including areas beyond software. Processes, organizational aspects and documentation deserve the same treatment.• Fostered individual and collective growth through active and frequent feedback, resulting in high team satisfaction and low turnover.• Contributed actively identifying and delivering requirements, balancing user-centered experience, and secure digital environment.• Facilitated several successful projects to improving cost efficiency, security and maintainability of the existing product stack. A few highlights: migration to cloud based datacenter, pro-active patch management, and harmonization of operating systems.• Restructured the quality assurance methodology through clearly defined targets and path to reaching them. As product owner and team lead deputy, I've experienced additional tasks.• Maintenance and prioritization of the product backlog• Management and resolution of escalations related to the product and product strategy• Supplier management• Team management• Capacity management
