Frederico Pflug Email & Phone Number

Essen Area, Germany

• I am member of a high-performing team. We dedicate ourselves to efficiently utilize resources to transform a complex environment into a value-added Identity and Access Management service for customers, partners.
• Mentored DevOps and Support teams to embrace the established incident management process, as being part of a culture to look for continuous improvement.
• Forged problem management process including areas beyond software. Processes, organizational aspects and documentation deserve the same treatment.
• Fostered individual and collective growth through active and frequent feedback, resulting in high team satisfaction and low turnover.
• Contributed actively identifying and delivering requirements, balancing user-centered experience, and secure digital environment.
• Facilitated several successful projects to improving cost efficiency, security and maintainability of the existing product stack. A few highlights: migration to cloud based datacenter, pro-active patch management, and.

Essen

• As an IT Operations Manager, in a team full of talents, for the Schenker Identity and Access Management (IAM) service, my role is to ensure that integrated services are delivered with a secure, efficient, and reliable.
• Strengthen connection between software delivery, quality assurance, and operations processes.
• Created standards and templates for an efficient and transparent incident management communication, enabling other team members to focus on incident resolution.
• Rebuilt and organized the Release Management related activities aiming more efficiency and integration with related domains.
• Compiled a Change Management process focused on transparent internal and external communication.

São Paulo E Redondezas, Brasil

• As IT Manager for Latin America, I have focused on the operation of the Transport Management System (TMS) hosted in the data center in São Paulo. I have rolled-out the DB Schenker's TMS in Peru, Venezuela, Chile.
• Implemented global TMS in Peru, Venezuela, Chile, Guatemala and Panama
• Integrated TMS with SAP in Argentina and Mexico
• Standardized processes around user management and TMS permission policy
• Automated TMS release deployment
• Delivered technical integration with customers and suppliers

São Paulo E Redondezas, Brasil

Responsible to oversee the Transport Management System (TMS) and guide the team in South America and Central America, with great emphasis to consolidate and standardize what seemed viable and maintainable.Main projects:- Centralized Service for Customer Data Maintenance.- Delivered Cargo 2000 in South America.- Improved the invoicing process within the.

Porto Alegre

Responsible for supporting the Airfreight Team distributed in 7 branches in Brazil, focusing on the Transport Management System (TMS) and related processes.Key activities:- Establishment of structured training for new employees.- Training and communication of newly delivered features to the TMS.- Delivery of statistics to support business development..

Frankfurt Am Main Area, Germany

Member of a team of great analysts providing global support to the Schenker's Transport Management System, focused to improve support for South American countries in the area of Air- and Seafreight.Performed activities for new projects:- Requirements engineering- Quality Assurance- Technical and user documentation- Software distribution- Software.

São Paulo Area, Brazil

Ahead of schedule, I have been hired by DB Schenker to support finalizing the implementation of Schenker’s global Transport Management System (TMS) in Brazil.Main activities:- Operation, including software maintenance and upgrade.- Training new employees- Business specific documentation- Standardization of customer facing documents- Requirements.

Porto Alegre Area, Brazil

My professional career began with an internship. My first experiences in freight forwarding allowed me to develop contact with clients and suppliers, both in Brazil and abroad. Import and export operations by air, customs clearance, export and import by sea were part of my daily routine.#apprenticeship #learning #operations #dbschenker #trainee

Master Of Business Administration (Mba), Process Management, Mba

It System Analyst, It

International Transportation Administrator, International Transportation