Led the development and execution of project schedules, identifying critical milestones and promptly addressing any potential delays or issues to ensure efficient project delivery when turning a house into a hotel.Collaborated with cross-functional teams to develop and implement project plans, allowing for effective communication and coordination between teams, suppliers and vendors.Developed and implemented new revenue streams by finding other sources of income for the hotel, resulting in an increase of 26% in earnings.Oversaw daily operations, ensuring smooth functioning of all departments, resulting in increased guest satisfaction.

Oversaw a team of 10 employees, delivering comprehensive training and support to ensure seamless operations and exceptional customer satisfaction on a daily basis.Fostered productive partnerships with suppliers and vendors, successfully negotiating advantageous contracts, resulting in significant cost savings.Played a key role in business development initiatives, supporting growth and expansion efforts.Provided strategic support to the founder, actively collaborating on menu development for both food and beverages, offering innovative ideas and reviewing projects.

Hired, trained, and supervised 60+ employees across departments including marketing, sales, customer service, and accounting.Successfully managed €1,5M annual budget and, during Covid-19, reduced costs by 30% through effective vendor management and implementing cost-effective initiatives.Maintained statistical and financial records for all aspects of the business including inventory, budgeting, invoicing and accounts receivable/payable.Planned and executed maintenance work, events and room bookings while ensuring compliance with health and safety legislation and licensing laws.Investigated and resolved customer complaints and queries in a timely and efficient manner.

Conducted extensive market research and analysis to identify a gap in the local restaurant market, resulting in the development of a unique concept that appeals to the target audience and differentiates from competitors.Implemented marketing strategies that resulted in a 21% increase in customer footfall within the first month of opening.Developed and implemented standard operating procedures (SOPs) for all departments, resulting in improved productivity and reduced errors by 33%.Streamlined operations by reorganizing the workflow and redistributing responsibilities, resulting in a 28% reduction in labor costs while maintaining high quality standards.