Frédéric Serrière

Frédéric Serrière Email and Phone Number

Principal Account Technical Strategist @ Citrix
Paris, FR
Frédéric Serrière's Location
Greater Paris Metropolitan Region, France
Frédéric Serrière's Contact Details

Frédéric Serrière work email

Frédéric Serrière personal email

n/a
About Frédéric Serrière

Area Delivery Manager for the entire Weso region (France, Benelux, Italy and Spain), I am managing the Consulting team in these 4 countries, as well as ensuring different KPI are met and managing the delivery of all French Citrix Consulting projects, ensuring high customer satisfaction during the projects.Creator of the following Citrix tools (all available on Citrix Support website)Citrix Quick LaunchVDA Commandline toolWorkspace app Commandline toolStoreFront Web GUI AssistantCitrix Session Management toolCitrix Printing ToolCitrix UPM Log ParserCitrix Logoff Sessions Tool (replaced by Citrix Session Management Tool)Citrix ICA FIle Creator (replaced by Citrix Quick Launch)

Frédéric Serrière's Current Company Details
Citrix

Citrix

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Principal Account Technical Strategist
Paris, FR
Website:
citrix.com
Employees:
4365
Frédéric Serrière Work Experience Details
  • Citrix
    Principal Account Technical Strategist
    Citrix
    Paris, Fr
  • Citrix
    Area Delivery Manager - Western Europe
    Citrix Jul 2021 - Present
    Paris, Île-De-France, France
    Managing the French, Benelux, Spanish and Italian Consulting teams.Responsible for different KPI (team utilization, contribution margin, revenue, NPS) for the entire WESO area (France, Benelux, Italy and Spain).Delivery management of the French projects.
  • Citrix
    Area Delivery Manager - France & Benelux
    Citrix Oct 2019 - Jul 2021
    Paris Area, France
    Managing the French and Benelux Consulting team.Responsible for different KPI (team utilization, contribution margin, revenue, NPS) for France and Benelux, Delivery management of the French projects.
  • Citrix
    Senior Architect And Delivery Manager
    Citrix Apr 2019 - Sep 2019
    Paris Area, France
    As Delivery Manager, I am in charge of the successful delivery of the French projects where the team is engaged. This involves finding the right consultant with the right expertise for the project (they aren't always located in France!) and ensuring the delivery is meeting and often exceeding the customer's expectations in the timeframe required.As Senior Architect, my focus is ensuring customers receive the highest expertise on specific Citrix products (in the Virtual Apps and Desktops space) as well as features (AppDNA, UPM, PVS...) for their design, migration or assessment projects.
  • Citrix
    Architect & Service Delivery Manager
    Citrix Apr 2016 - Mar 2019
    Paris La Défense, Île-De-France, France
    In addition to my architect role within Citrix Consulting, I am in charge of the successful delivery of the French projects where the team is engaged. This involves finding the right consultant with the right expertise for the project and ensuring the delivery is meeting and often exceeding the customer's expectations in the timeframe required.
  • Citrix
    Architect - Western Europe
    Citrix Jun 2014 - Mar 2019
    Paris La Défense, Île-De-France, France
    Involved in infrastructure assessment, design and implementation of Citrix solutions on projects scaling up to several hundred of servers, for up to 45000+ users.The projects involved Citrix products such as XenApp, XenDesktop, Provisioning Services, EdgeSight, ShareFile, XenServer, etc..I am also managing Consulting relationship for large enterprise customers (EDF, Orange..) to provide them a single point of contact related to all their consulting needsAdditionally, I am managing relationship with Citrix Consulting partners regarding potential subcontracting for specific projects, involving resources planning. Finally, I now also manage planning for the French Consulting team, as well as helping for business development.
  • Citrix
    Principal Consultant - Western Europe
    Citrix Nov 2010 - Jun 2014
    Paris La Défense, Île-De-France, France
    Involved in infrastructure assessment, design and implementation of Citrix solutions on projects scaling up to several hundred of servers, for up to 45000+ users.The projects involved Citrix products such as XenApp, XenDesktop, Provisioning Services, EdgeSight, ShareFile, XenServer, etc..
  • Citrix
    Escalation Engineer
    Citrix Aug 2006 - Nov 2010
    Advanced troubleshooting and problem solving expert in complex Citrix software environments.EMEA Escalation expert in :Citrix Printing ArchitectureCitrix Profile ManagementCreator of the following Citrix tools :all available on http://support.citrix.com/Citrix Quick LaunchCitrix Printing ToolCitrix UPM Log ParserCitrix Logoff Sessions ToolCitrix ICA FIle Creator
  • Citrix
    Technical Relationship Manager
    Citrix Oct 2002 - Aug 2006
    Dedicated point of contact for any kind of technical support request from corporate customers in EMEA. Looked after 8 accounts in different industries like telecoms and finance.Relocated from Dublin to France in March 2003 to be dedicated to the biggest French corporate customers.
  • Citrix
    Techlead
    Citrix Sep 2001 - Oct 2002
    Technical assistance to frontline engineers when dealing with complex issues.Creating and providing technical training to frontline engineersManaging EMEA TechSupport Intranet site: diagnostic tool creation, documentation sharing etc.
  • Citrix
    Front Line Technician
    Citrix Apr 2001 - Sep 2001
  • Compaq
    Engineer Specialist
    Compaq Sep 2000 - Mar 2001
    Level 2 Escalation Engineer for Compaq corporate notebooks models.EMEA Specialist for Windows CE devices
  • Compaq Computer Corp.
    Technical Support Representative
    Compaq Computer Corp. Mar 1999 - Aug 2000
    Technical assistance to Compaq customers for corporate Compaq notebooks and Windows CE devices.Technical assistance to front line engineers when dealing with complex issues.Creating and providing technical training to front line engineers.Created the first EMEA TechSupport Intranet site dedicated to Compaq professional notebooks and PDA

Frédéric Serrière Skills

Citrix Virtualization Citrix Metaframe Vdi Xen Servers Windows Server Application Virtualization Vmware Cloud Computing Technical Support Microsoft Technologies San Hyper V Server Architecture Troubleshooting High Availability Data Center Vmware Esx Storage Enterprise Software .net Vsphere Terminal Services Netscaler Netapp Consultancy Architecture Powershell Active Directory Xenapp Xendesktop Xenserver Citrix Provisioning Services Iis Applications Delivery Group Policy Enterprise Architecture System Deployment Tcp/ip App V Nas Disaster Recovery Microsoft Exchange Vmware Infrastructure Firewalls Itil Cluster Sccm

Frequently Asked Questions about Frédéric Serrière

What company does Frédéric Serrière work for?

Frédéric Serrière works for Citrix

What is Frédéric Serrière's role at the current company?

Frédéric Serrière's current role is Principal Account Technical Strategist.

What is Frédéric Serrière's email address?

Frédéric Serrière's email address is fr****@****rix.com

What skills is Frédéric Serrière known for?

Frédéric Serrière has skills like Citrix, Virtualization, Citrix Metaframe, Vdi, Xen, Servers, Windows Server, Application Virtualization, Vmware, Cloud Computing, Technical Support, Microsoft Technologies.

Who are Frédéric Serrière's colleagues?

Frédéric Serrière's colleagues are Eugene Pienaar, Kitty F., Janisse Saintilnor, Andrew Rylatt, Kalpa Na, Viktoria Ivanova, Panos Viglas.

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