- Tech point of contact for our international customers.- Plan, oversee and actively steer the software delivery to customers.- Coordinate the internal software delivery team and external Software Vendors.- Ensure excellent service on time and budget.- Initiate and support to improve internal processes to deliver consistently high performance.- Provide excellent ongoing customer support throughout all project phases.

- Build and grow the PMO Team- Understanding clients’ business needs and translating these to actionable projects- Management of on time and on budget delivery of internal and external projects- Take lead in complex Service Activation projects- Identify internal processes to be optimised and take actions around improving as well as aiding in educating internal and external stakeholders about them.- Build and grow the cooperative, customer focused and positive culture in the team and within Freespee- Be entry-point for new projects- Lead the team towards preset goals and KPI:s and report on progress

- Management of on time and quality delivery of large projects for a range of clients- Defining and communicating costs, budgets and delivery milestones for projects- Identifying resource requirements and liaise closely with delivery teams to gain commitment to work delivery- Managing supporting processes and documentation e.g. status meetings, meeting notes, project plans, scope of work, change requests etc.- Identifying, leading and executing internal projects to improve processes, ways of working, bottlenecks, etc.- Reporting and advising the business on project progress, identifying in advance any issues and recommended solutions- Understanding a client’s business requirements and how these requirements translate into an actionable project, including stages of scoping, specification writing, work execution, testing etc.- Ensuring that continuous improvement is at the heart of the business by analysing delivery metrics and identifying optimisation initiatives across the delivery teams

- Providing technical support to new, onboarding customers- Strengthening the Support-team with technical knowledge- Building important relationships with key customers- Taking the lead and managing several technical projects- Excellent communication with customers, colleagues and external persons- Technically assist with developing

- Providing technical support to new, onboarding customers- Strengthening the Support-team with technical knowledge- Building important relationships with key customers- Taking the lead and managing several technical projects- Excellent communication with customers, colleagues and external persons- Technically assist with developing

- Providing fast and high-quality technical support to customers- Troubleshooting issues and escalate internally/externally when needed- Going the extra mile to satisfy customers- Learning the ins and outs of Freespee products- Gaining technical knowledge in JavaScript, MySQL, etc.

- Identifying business opportunities- Identifying customers’ needs- Selling value propositions to (potential) customers- Cold calling prospective clients

- Providing excellent IT support- Setting up and managing projects- Escalating issues to internal departments- Responding to customer queries