Frederico De Souza Email & Phone Number

Itajaí, Santa Catarina, Brasil

Itajaí

Responsible for the IT area of all FORD vehicle stores in Itajaí, Joinville and Florianópolis and NISSAN in Itajaí. FreeBSD, Linux, pfSense and Windows Server management. ERP - Siare – Procyon Technician support to final users about issues related to hardware (desktops and notebooks).Technician support to final users solving doubts about utilization and situations related to apps, such as Microsoft Office, Libre Office, Windows Operating System (XP, 7 e 8 Version)… Show more Responsible for the IT area of all FORD vehicle stores in Itajaí, Joinville and Florianópolis and NISSAN in Itajaí. FreeBSD, Linux, pfSense and Windows Server management. ERP - Siare – Procyon Technician support to final users about issues related to hardware (desktops and notebooks).Technician support to final users solving doubts about utilization and situations related to apps, such as Microsoft Office, Libre Office, Windows Operating System (XP, 7 e 8 Version). Technician Support to other departments for ratification and installation of specific apps Management of Internet links and Firewall resources Management of operational routines and support documentationManagement of PABX telephone exchange (SIEMENS) CRM - Collaborative CRM – Syonet Show less

Balneário Camboriú

Administrator of the VTEX platform of the site www.playerid.com.brResponsible for integration with marketplace, product registrations, SKUs, payment gateways, logistics integrations and layout changes.

Itajaí E Região, Brasil

Technician support to corporate users and salespersons through Help Desk, diagnosis in the first level team, register and solve issues within the agreed SLA term, execution of proactive tasks.Accompaniment of NFE (Brazilian Electronic Invoice), solving all issuesSupport to Office package errors and Windows.Support to configuration, errors adjustment, sales system update and formatting of mobile phonesRemote accessing through applications Citrix®, VNC and TeamViewerNetwork… Show more Technician support to corporate users and salespersons through Help Desk, diagnosis in the first level team, register and solve issues within the agreed SLA term, execution of proactive tasks.Accompaniment of NFE (Brazilian Electronic Invoice), solving all issuesSupport to Office package errors and Windows.Support to configuration, errors adjustment, sales system update and formatting of mobile phonesRemote accessing through applications Citrix®, VNC and TeamViewerNetwork management through Active Directory, password management, security politics, and groups of permission. Show less

Itajaí E Região, Brasil

Operational support (installations, removals, upgrades, operating errors). Performed preventive maintenance of equipment, performing backup of end-user workstation data when technical intervention or equipment replacement. Keeping organized cabling and equipment racks. Evaluating the infrastructure to determine the need for cabling passage when necessary; Monitoring of external suppliers to perform wiring crossing activities. Resolution of peer-to-peer problems (from the user network point to… Show more Operational support (installations, removals, upgrades, operating errors). Performed preventive maintenance of equipment, performing backup of end-user workstation data when technical intervention or equipment replacement. Keeping organized cabling and equipment racks. Evaluating the infrastructure to determine the need for cabling passage when necessary; Monitoring of external suppliers to perform wiring crossing activities. Resolution of peer-to-peer problems (from the user network point to the door of switch equipment). Show less

Itajaí E Região, Brasil

Diagnose hardware and software problems, from requests received from users, seeking solution to the same or higher requesting support. Internal and external support.