• Served as Release Governor for multiple product lines. Worked with stakeholders to schedule new releases for development, testing and deployment.• Performed periodic release management reviews to document compliance with defined SDLC processes as well as to provide approval for UAT and production deployments.• Served in a Configuration Management role to support the code repositories, development and test environments on iSeries, Unix and virtual machine environments.• Promote code changes though the software development lifecycle.• Build release packages for deployment on client hardware and in-house BPO/ASP systems.• Perform release deployments on in-house ASP/BPO systems and provide support for turnkey system upgrades.• Develop and maintain documentation for each release upgrade.• Maintain software used in release deployments and release creation.• Maintain third party applications and updates for the client base.

• Provided technical support for the Therapy Source applications, networks and hardware to physical therapy clinics.• Performed software upgrades for ASP clients • Provided client training for new clients• Made modifications to client data as requested through SQL scripts.• Provided end user training for clinic personnel.• Installations and upgrades

• Managed upper level client support for critical issues and to provide mentoring and development of support personnel.• Provided support for accounting, payroll, parts inventory and service applications in an automotive dealership management system.• Provided system support for servers, networks and printers.• Performed all research into complicated client issues to find the root cause and to formulate a resolution to the issue.• Change control board member to report and schedule software fixes and upgrades.• Provided custom data extractions and reports through the use of SQL based utilities, report writer, Microsoft Access, Microsoft Excel, and Crystal Reports.• Managed the installation process of hardware, software and network components for dealership management systems.• Performed data conversions by manipulation of third party data and forming it into our data structure.• Customized the software to meet the client’s requirement for accounting, financial statements, payroll, parts inventory, and service applications.• Facilitated onsite and classroom training seminars for accounting, payroll, parts inventory, and service applications.• Designed, developed and reviewed documentation used in the support and training.• Worked with research and development regarding many projects such as the re-development of products, software defects and enhancements to create improved products.