• Develop and maintain strong relationships with key national accounts, ensuring their satisfaction and trust in XGS as a reliable logistics partner. • Collaborate closely with cross-functional teams to design and execute customized transportation solutions that optimize supply chain efficiency and cost-effectiveness. • Lead negotiations and contract management with national clients, securing mutually beneficial agreements that align with both parties’ goals. • Analyze market trends, industry data, and client feedback to identify opportunities for business growth and improvement in our service offerings. • Provide strategic guidance to clients, offering insights and solutions to address their evolving logistics and supply chain challenges. • Monitor key performance metrics and KPIs, continuously refining our strategies and operations to meet and exceed client expectations. • Act as a liaison between our national accounts and our internal teams, ensuring smooth communication and prompt issue resolution. • Keep abreast of industry regulations and compliance requirements, guiding our clients through complex regulatory landscapes. • Mentor and support a high-performing team of account managers, fostering their professional growth and ensuring consistent service excellence. • Stay at the forefront of emerging logistics technologies and best practices, integrating innovation into our service offerings for sustained success.

Sole Account Manager for a service center that moves 100K+ in/ outbound shipments annually, with $20M of annual revenue.• Managing and growing existing customer accounts.• Building and maintaining strong customer relationships.• Understanding customer needs and providing solutions.• Collaborating with other departments to ensure customer satisfaction.• Monitoring account performance and ensuring revenue targets are met.• Identifying sales opportunities and upselling services.• Managing account documentation and records.• Addressing customer inquiries and resolving issues.• Staying up-to-date on industry trends and competitor activities.• Meeting sales and performance targets.

As a founding team member at TQL Raleigh, NC, I had the privilege of being part of an incredible journey from the very beginning. We built the foundations of a thriving logistics and transportation operation that has become a cornerstone of the industry. My role encompassed strategic leadership, business development, and hands-on operational management. I played a key part in shaping the company’s vision, cultivating a dynamic team, and establishing strong customer relationships. Our relentless commitment to quality and innovation propelled us to success, and I’m proud to have been an integral part of that success story. Looking forward to new opportunities and continued growth in the logistics world.

- Building and maintaining strong relationships with customers to understand their shipping needs and provide solutions.- Identifying potential customers, reaching out to them, and selling TQL’s logistics services.- Providing customers with accurate freight quotes based on their shipping requirements.- Negotiating rates and terms with carriers to secure the best transportation options for customers.- Addressing any issues or concerns that may arise during the transportation process, such as delays or damages.- Analyzing transportation data and market trends to make informed recommendations to customers.- Coordinating the movement of goods, ensuring timely deliveries, and tracking shipments.- Ensuring that all shipments and transactions comply with industry regulations and TQL’s policies.- Managing paperwork and documentation related to shipments, including bills of lading and invoices.- Meeting or exceeding sales targets and goals set by TQL.- Staying up-to-date with industry knowledge and participating in training programs provided by TQL.